Vontrell Canty
Fayetteville
Summary
Dynamic Customer Service Representative with proven success at Maximus, enhancing customer satisfaction through active listening and conflict resolution. Skilled in CRM and adept at managing high-stress situations, I consistently drive sales growth and foster strong relationships, ensuring repeat business and loyalty. Committed to delivering exceptional service and informed recommendations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Heath Care
Maximus
06.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Uhaul Moving And Storage
02.2019 - 07.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Representative
Arise
05.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Marlboro County Highschool
Bennettsville, SCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Customer relationship management (CRM)
- Goal oriented
- Live chat support
Timeline
Customer Service Representative Heath Care
Maximus
06.2024 - Current
Customer Service Representative
Arise
05.2019 - 02.2021
Customer Service Representative
Uhaul Moving And Storage
02.2019 - 07.2023
High School Diploma -
Marlboro County Highschool