Vivion Foster
Charlotte
Summary
As a reliable, experienced customer service representative I would like to secure a position within a company where I would be able to utilize my interpersonal and communication skills. Being a customer service representative I would love to show my skills with problem solving, showing how I’m capable of multitasking, and consistently completing projects on time.
Overview
12
12
years of professional experience
Work History
Team Leader
Iqor
Charlotte, NC
03.2026 - 04.2026
- Led team in achieving operational goals and enhancing service delivery standards.
- Developed training programs to improve team performance and employee engagement.
- Implemented process improvements resulting in increased efficiency and reduced turnaround times.
- Monitored team productivity metrics, identifying areas for improvement and implementing corrective actions.
- Conducted regular performance evaluations, providing constructive feedback to support career development.
Account Expert
Iqor (T-mobile)
Charlotte, NC
08.2022 - 03.2026
- Take inbound calls to assist customers with their tmobile business account. We take payments and set up arrangements Troubleshooting devices is a common thing to do for phones or HSI line for us and assisting with filing claims.
OGP
Walmart
04.2022 - 08.2022
- Shop and fulfill customer online orders. Bag each items base off customers requested online for orders to be dispatched.
Packer
Amazon
03.2022 - 04.2022
- Sort and scan items to be bag into station bags for Amazon driver to deliver.
Csr
Conduent( Asurion)
07.2021 - 03.2022
- Take inbound call for customer account to file claims for their lost/stolen or broken device.
Packer
Frito Lay
05.2014 - 03.2021
- Pack items as they come down on a conveyer. Check items code dates and packaging for damages.
Billing csr
Iqor(Chicago Gas)
06.2014 - 08.2014
- Take inbound calls from customers needing help processing application or seek missing document to apply for government assistance funded cell phone. Customer call make payments, schedule turn on or off for service.. Helping with disconnection notice for light service with Iheap. Setting up customer payment plans or arrangements was a need on customer accounts.
Education
Diploma - undefined
Lancaster High
06.2011
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Coaching and mentoring
- Analytical thinking
- Overseeing daily activities
- Goal setting
Timeline
Team Leader
Iqor
03.2026 - 04.2026
Account Expert
Iqor (T-mobile)
08.2022 - 03.2026
OGP
Walmart
04.2022 - 08.2022
Packer
Amazon
03.2022 - 04.2022
Csr
Conduent( Asurion)
07.2021 - 03.2022
Billing csr
Iqor(Chicago Gas)
06.2014 - 08.2014
Packer
Frito Lay
05.2014 - 03.2021
Diploma - undefined
Lancaster High