Summary
Overview
Work History
Education
Skills
Timeline
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Vivian Nguyen

Charlotte

Summary

Diligent with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Koto's Japanese Restaurant
06.2020 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Culture, Philanthropy, and Fundraising Chair

Kappa Phi Lambda Sorority, Inc.
01.2023 - 01.2024
  • Delivered engaging presentations at meetings, highlighting the organization's mission impact supported by effective fundraising efforts.
  • Coordinated events to meet the organization's cultural, philanthropic, and fundraising goals.

Education

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte
Charlotte, NC
05-2025

Associate of Arts -

Wilkes Community College
Wilkesboro, NC
05-2022

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Problem-solving

Timeline

Culture, Philanthropy, and Fundraising Chair

Kappa Phi Lambda Sorority, Inc.
01.2023 - 01.2024

Assistant Manager

Koto's Japanese Restaurant
06.2020 - 05.2025

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte

Associate of Arts -

Wilkes Community College

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Vivian Nguyen