Vivian Lee
GARNER
Summary
Innovative administrative coordinator with several years of diverse experience. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Onboarding and Technology Coordinator
NCSU
07.2023 - Current
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Streamlined onboarding processes by creating and implementing comprehensive checklists for new hires.
- Served as the primary point of contact between end-users and external technical support providers when escalated assistance was required.
- Assisted in conducting technology audits for regulatory compliance purposes, ensuring alignment with industry standards and best practices.
- Organized equipment of desktops, laptops and printers.
ADMINISTRATIVE SUPPORT SPECIALIST
NCSU
02.2020 - 07.2023
- Conducted training for all newly hired staff and handled several HR onboarding processes, including: permission requests for IT Systems, badge access and relevant software for the center
- Participated with Assistant Director in IT budget related meetings with DASA-Tech
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process
- Created and implemented: "Thriving Guide," an informative PDF/Google Doc and Presentation for counselors about policies and procedures for the center
- Took part in Clinical and Administrative job searches and interviews
- Administrative Level Management of several information systems, including the Counseling Center Gmail Group, PowerDMS, GoogleDrive Workspace, Reporter, WordPress for the Counseling Center Website, Titanium (EMR System) and Slack
ADMINISTRATIVE SUPPORT ASSOCIATE
NCSU
09.2017 - 01.2020
- Created center wide communications for administration
- Help create training manuals and other media for Front Office Staff use
- Meeting Reservations and event creation
- Experienced with ordering office supplies and promotional merchandise
- Built upon previous medical office skills, implementing new standards of best practice and policies for front office staff
- Provided data centered reports using the Electronic Medical Record system
TEMP ADMINISTRATIVE SUPPORT ASSOCIATE
NCSU
09.2016 - 09.2017
- Performed client check-in and appointment scheduling
- Advised students on protocols and requirements of the counseling center; not limited to counseling services, but also academic and career advisement
- Handled client communications with confidentiality in mind
- Routed important time sensitive information to counselors, psychiatrists and staff
CLIENT SERVICE COORDINATOR
BANFIELD
03.2011 - 09.2015
- Selected to open a new hospital after 2 years of service
- Preventative and surgical appointment scheduling
- Responsible for the end of day financials and book balancing
- Created orders for the hospital: including medications, lab and testing supplies
- Educated clients on the medical services and treatments offered
Education
Bachelor of Science - Business Administration
The University of North Carolina At Greensboro
Greensboro, NC01-2026
Associates of Applied Science - Medical Office Administration
Wake Technical Community College
Raleigh, NC01.2015
Certificate - Medical Office Specialist
Wake Technical Community College
Raleigh, NC01.2013
Certificate - Medical Document Specialist
Wake Technical Community College
Raleigh, NC01.2014
Diploma - Medical Office Administration
Wake Technical Community College
Raleigh, NC01.2014
Skills
- Proficient in task prioritization
- Time management
- Effective communication skills
- Microsoft Word suite
- Google Workspace tools
- PeopleSoft HRMS
- Documentation and reporting
- Analytical problem-solving
Timeline
Onboarding and Technology Coordinator
NCSU
07.2023 - Current
ADMINISTRATIVE SUPPORT SPECIALIST
NCSU
02.2020 - 07.2023
ADMINISTRATIVE SUPPORT ASSOCIATE
NCSU
09.2017 - 01.2020
TEMP ADMINISTRATIVE SUPPORT ASSOCIATE
NCSU
09.2016 - 09.2017
CLIENT SERVICE COORDINATOR
BANFIELD
03.2011 - 09.2015
Certificate - Medical Office Specialist
Wake Technical Community College
Certificate - Medical Document Specialist
Wake Technical Community College
Bachelor of Science - Business Administration
The University of North Carolina At Greensboro
Associates of Applied Science - Medical Office Administration
Wake Technical Community College
Diploma - Medical Office Administration
Wake Technical Community College
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