Yvonne Sorrell
Charlotte
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Field Sales Representative
Asurion
Charlotte
2025.05 - Current
- Performed in-depth analysis of competitor's pricing, products, and services.
- Provided exceptional customer service to ensure satisfaction and repeat business.
- Generated leads through direct contact with customers and online sources.
- Participated in training sessions or seminars related to new product launches or updates.
- Analyzed competitor activities to develop effective counter-strategies.
- Prepared detailed reports on current market conditions and business opportunities.
- Maintained accurate records of all sales activities including quotations, orders placed.
- Assessed customer feedback on products and services to identify areas of improvement.
- Analyzed existing sales data to develop strategies for increasing sales volume.
- Ensured compliance with company policies while carrying out sales activities.
- Provided product demonstrations to introduce new products to the marketplace.
- Developed and implemented strategies to maximize sales performance.
- Managed client accounts by providing technical support and addressing customer inquiries promptly.
- Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.
- Attended quarterly training workshops to learn question-based sales techniques.
- Converted prospects by maintaining and managing sample inventory to aid sales pitch.
- Gave eye-catching presentations to customers in order to provide information regarding company's products and services.
- Cultivated trusting and loyal professional relationships with customers and thoroughly addressed customer concerns to reach mutually profitable solutions.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Recognized security risks to properly handle situations.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Driver
Lyft
Charlotte
2025.04 - Current
- Communicating with dispatchers regarding delivery details such as drop-off points, addresses, phone numbers, and names of customers
- Maintaining cleanliness of the vehicle and checking fluid levels during each shift
- Following all traffic laws to ensure safety while driving
- Keeping records of deliveries made each day, including mileage and time spent in transit
- Talking with customers to answer questions, accept orders, and arrange deliveries
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Assisted passengers with loading and unloading their luggage.
- Assisted with loading and unloading freight when necessary.
- Managed time efficiently when making multiple stops along designated routes.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
WOW Retention Specialist
HomeServe USA
Chattanooga
2018.06 - 2024.06
- Repair Management Coordinator1
- Providing product and service information
- Strive to achieve goals using company strategies and technology
- Handle a high volume of customer claims calls and verify coverage in accordance with our guaranteed standards of service and contract coverage
- Work with customers throughout North America in a call center environment to troubleshoot and isolate problems
- Write and respond to customer and contractor correspondence and interoffice communications in a professional and concise manner
- Build excellent customer relations and use good judgment in dealing with our customers in all situations
- Assist in retaining the customer base and contract renewals by providing exceptional customer service during every contact
- Data entry to include general customer account information and actions taken during customer calls
- Provide feedback to management regarding customer comments as a basis to develop ideas for improved services, processes and procedures
- Responsible for all tasks associated with the highest level of complaint handling including receiving, investigating, resolving, replying and reporting
- Work with multiple departments, including the executive staff, and external agencies to gather all pertinent information in order to resolve customer concerns
- Stay current on affinity partners product & service options, terms & conditions and system knowledge
- Manage customer experience by setting expectations and providing timely updates
- Interpreting company policy and using best judgment and rationale to be able to make decisions that affect the customer experience and commit Home Serve resources
- Review and process requests for reimbursements & redress in accordance with product terms and conditions
- Prepare written responses to customers and external agencies within allotted time frames
- Assist with Training with Tenure Employees and New Hires on problem solving
- Created new feature to assist company with compliance (Compliance checklist)
Education
Certification Of Completion - Project Management
Merit America
2025.09 - 2025.09
Skills
- Customer Service
- Sales
- Recruiting
- Leadership
- Project Management
- Training
- HR
- Microsoft Office
- Communication
- Problem Solving
- Customer Retention
- Data Entry
- Time Management
- Conflict Resolution
- Customer Engagement
- Strategic Thinking
- Team Collaboration
- Analytical Skills
Additional Information
- Top Performer, 2024-2025, Top Performer of Retention Team
Timeline
Certification Of Completion - Project Management
Merit America
2025.09 - 2025.09
Field Sales Representative
Asurion
2025.05 - Current
Driver
Lyft
2025.04 - Current
WOW Retention Specialist
HomeServe USA
2018.06 - 2024.06