Virginia Boyd
Winston-Salem
Summary
Dynamic Billing Specialist with proven expertise at Wright Of NC in account reconciliation and customer engagement. Recognized for enhancing client relationships and resolving billing discrepancies, while training new team members. Adept at multitasking and fostering teamwork, ensuring accurate billing and efficient operations. Committed to delivering exceptional service and support.
Overview
31
31
years of professional experience
Work History
Billing Specialist
Wright Of NC
02.2022 - 10.2025
- Collaborated with cross-functional teams to resolve billing discrepancies and customer inquiries.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Trained new team members on billing procedures and software systems used in daily operations.
- Conducted regular audits of billing data to maintain accuracy and prevent errors.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Office Administrator
Wright Of NC
02.2021 - 02.2022
- Managed office operations, ensuring efficient workflow and communication among departments.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Managed applicant tracking system to streamline recruitment processes and improve efficiency.
- Promptly corresponded with applicants and coordinated and conducted interviews.
Dispatcher
Wright Of NC
12.2017 - 02.2021
- Directed dispatching, routing, and tracking of 40 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Monitored vehicle locations using GPS technology to ensure timely deliveries.
- Communicated with drivers to provide real-time updates and resolve issues promptly.
- Trained new dispatch staff on software systems and best practices for effective communication.
- Analyzed customer feedback and provided solutions to improve customer service.
Automotive Assistant Manager
Sears Auto Center
08.2012 - 12.2017
- Coordinated service appointments, optimizing workflow and customer satisfaction.
- Educated customers on maintenance services, enhancing understanding of vehicle care.
- Monitored inventory levels and ordered parts to ensure timely service delivery.
- Collaborated with technicians to streamline repair processes and reduce turnaround time.
- Trained new staff on operational procedures and customer service best practices.
- Increased repeat business by building strong relationships with clients through attentive follow-up communications.
- Created estimates by taking into consideration time, labor and parts costs for vehicle repairs.
Automotive Service Writer
Sears Auto Center
11.1994 - 08.2012
- Facilitated customer communication regarding vehicle service needs and recommendations.
- Coordinated service appointments and managed workflow to optimize shop efficiency.
- Developed detailed service estimates based on customer requirements and vehicle inspections.
- Oversaw technician performance, ensuring adherence to quality standards and timely completion of services.
Education
High School Diploma -
North Forsyth High School
Winston Salem, NC Skills
- Customer service
- Account reconciliation
- Customer engagement
- Relationship building
- Accounts receivable management
- Multitasking and organization
- Verbal and written communication
- Dispute resolution
- Data research
Timeline
Billing Specialist
Wright Of NC
02.2022 - 10.2025
Office Administrator
Wright Of NC
02.2021 - 02.2022
Dispatcher
Wright Of NC
12.2017 - 02.2021
Automotive Assistant Manager
Sears Auto Center
08.2012 - 12.2017
Automotive Service Writer
Sears Auto Center
11.1994 - 08.2012
High School Diploma -
North Forsyth High School