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Associate Principal Engineer

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Dynamic Fleet Business Development Manager with a proven track record at Total Offroad and More, excelling in strategic partnerships and sales strategy development. Adept at enhancing customer relationships and driving growth through effective communication and negotiation skills. Recognized for implementing CRM strategies that significantly improved customer engagement and retention.

Experienced sales expert prepared for continued leadership roles. Able to predict, evaluate, and meet the specific needs of customers while maintaining an efficient use of time on other tasks. Strong focus on team collaboration to guide staff and meet growing revenue targets. Known for strategic planning and effective cross-location communication, complex tasks do not disrupt my day. Skilled in quick learning and adaptability, I have a strong desire to consistently learn and grow in my role.

Strategic, thorough, and goal oriented graduate looking to join a passionate team at a unique business. Expert in customer relations and complex problem-solving.

Detail-oriented professional with extensive experience in service coordination and customer relations. Skilled in time management and problem solving, consistently achieving high levels of customer satisfaction through efficient issue resolution and effective communication.

Motivated and accomplished Business Administration student (GPA: 3.98). Demonstrates strong leadership, communication, and problem-solving skills through academic excellence, NCAA Division I athletics, and professional experience in sales and marketing. Proven ability to lead teams, drive results, and deliver high-quality outcomes in both competitive and professional environments.

 Dedicated and service-driven professional with a strong background in hospitality and customer service. Proven ability to build and maintain client relationships, resolve complex issues with empathy and accuracy, and handle detailed transactions with precision. Passionate about supporting individuals through important decisions, with a growing focus on insurance services and claims-related roles. Recognized for adaptability, clear communication, and a consistent commitment to delivering high-quality client experiences. 

Experienced HVAC Service Technician and Service Manager with 5 years of leadership at Cool Rays AC, where I built and developed the service department from the ground up. Proven track record of ethical, high-value sales, top-tier customer service, and maintaining an exceptionally low callback rate. Skilled in diagnosing complex HVAC issues, selling maintenance plans, and earning consistent 5-star Google reviews. Known for clear, professional communication, strong customer trust, and the ability to grow service operations while upholding quality and integrity.

Technically astute Marine Technician and Service Manager with 23 years of recreational craft experience. Versatile and resourceful senior professional offering bow-to-stern expertise on mechanical, electrical, operational systems. Proficient at managing complicated rebuilding and servicing projects that require various resources. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable and dedicated Customer Service Representative with extensive experience in Marine industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Successfully establish and maintain good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Looking for a new role where hard work and dedication will be highly valued.

Dynamic Field Service Technician with a strong background at Rovema North America, specializing in technical troubleshooting and customer service excellence. Recognized for resolving complex issues and enhancing service delivery, while effectively training teams and building lasting client relationships. Committed to maintaining safety and efficiency, consistently achieving high levels of customer satisfaction.

VINCENT FELIX

Summary

Overview

Work History

Technician / Service Manager

Tow Truck Driver / Roadside Assistance

Mechanic

Valet Attendant / Hospital Assistant

Lube Technician / A-Tech

Mechanic

Laborer

Lifeguard

Education

Technical Degree - Automotive Repair

Skills

Timeline

Technician / Service Manager

Tow Truck Driver / Roadside Assistance

Mechanic

Valet Attendant / Hospital Assistant

Lube Technician / A-Tech

Mechanic

Laborer

Lifeguard

Technical Degree - Automotive Repair

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