Vincent Scott
Mebane
Overview
20
20
years of professional experience
Work History
Store Manager
Nordstrom Rack
01.2022 - Current
- Beating sales goal by 17% year to date.
- Consistently beat company average customer satisfaction score.
- Supervised daily store operations to ensure optimal customer experience and service consistency.
- Trained and developed staff in product knowledge, and customer engagement.
- Managed inventory levels through accurate stock assessments and timely replenishment processes.
- Analyzed sales data to identify trends, improve merchandising, and enhance store performance.
- Managed budgets and expenses, maintaining profitability.
- Addressed customer complaints promptly and professionally.
Store Manager
Nordstrom Rack
11.2020 - 01.2021
- Supervised daily store operations to ensure optimal customer experience and service consistency.
- Trained and developed staff in product knowledge, and customer engagement.
- Managed inventory levels through accurate stock assessments and timely replenishment processes.
- Analyzed sales data to identify trends, improve merchandising, and enhance store performance.
- Managed budgets and expenses, maintaining profitability.
- Addressed customer complaints promptly and professionally.
Store Manager
Nordstrom Rack
02.2017 - 11.2020
- Supervised daily store operations to ensure optimal customer experience and service consistency.
- Trained and developed staff in product knowledge, and customer engagement.
- Managed inventory levels through accurate stock assessments and timely replenishment processes.
- Analyzed sales data to identify trends, improve merchandising, and enhance store performance.
- Managed budgets and expenses, maintaining profitability.
- Addressed customer complaints promptly and professionally.
District Store Support Manager
Nordstrom Rack
02.2015 - 02.2017
- Supported customer service and operations at 10 stores traveling to impact results in person, simultaneously leveraging electronic communication to influence my team.
- Led stores in operational standards ensuring optimal inventory management.
- Developed and executed training programs enhancing team performance and customer service excellence.
- Facilitated communication between department managers and store managers contributing to a more cohesive workplace culture.
- Coordinated with store departments to address operational and service issues promptly, ensuring minimal disruption to daily operations.
Service Experience Manager
Nordstrom
02.2011 - 02.2015
- Awarded Customer Service Manager of the year twice.
- Consistently led the Region in Credit Applications opened.
- Led service initiatives to enhance customer satisfaction and loyalty.
- Mentored team members on best practices in customer engagement and problem resolution.
- Managed the execution of promotional events, ensuring alignment with brand values and goals.
- Established key performance indicators to measure service effectiveness and drive continuous improvement.
Service Experience Manager
Nordstrom
01.2009 - 02.2011
- Opened store in a new market to teach and grow Nordstrom culture.
- Led service initiatives to enhance customer satisfaction and loyalty.
- Mentored team members on best practices in customer engagement and problem resolution.
- Managed the execution of promotional events, ensuring alignment with brand values and goals.
- Established key performance indicators to measure service effectiveness and drive continuous improvement.
Customer Service Manager
Nordstrom
01.2008 - 02.2009
- Led customer service team, enhancing operational efficiency and service quality.
- Executed training programs to improve staff performance and customer engagement strategies.
- Analyzed customer feedback to identify service improvement opportunities and implement solutions.
- Oversaw daily operations, ensuring adherence to Nordstrom's high standards of service excellence.
Customer Service Representive
Nordstrom
11.2005 - 02.2008
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Education
English -
Unc Greensboro
Greensboro, NCSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Friendly and positive
- Employee training
- Team motivation
Timeline
Store Manager
Nordstrom Rack
01.2022 - Current
Store Manager
Nordstrom Rack
11.2020 - 01.2021
Store Manager
Nordstrom Rack
02.2017 - 11.2020
District Store Support Manager
Nordstrom Rack
02.2015 - 02.2017
Service Experience Manager
Nordstrom
02.2011 - 02.2015
Service Experience Manager
Nordstrom
01.2009 - 02.2011
Customer Service Manager
Nordstrom
01.2008 - 02.2009
Customer Service Representive
Nordstrom
11.2005 - 02.2008
English -
Unc Greensboro
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