Vincent Ponder
Winston-Salem
Summary
Reliable and detail-oriented professional with five years of combined military and civilian experience in customer service, logistics, and team leadership. Skilled in handling transactions, keeping accurate records, and assisting customers in fast-paced environments. Strong communicator with a proven ability to solve problems, manage equipment and inventory, and provide excellent service to people from diverse backgrounds. Holds an active DoD security clearance, certification in emergency medical care, and licenses for heavy vehicle operation. Dedicated to delivering dependable, member-focused service with integrity and professionalism.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Communications Specialist & Logistics Support
United States Marine Corps
Jacksonville
05.2020 - 08.2025
- Managed the accountability and upkeep of equipment valued at more than $200,000 by maintaining accurate records and ensuring reliable performance.
- Served as the senior communications operator for over 100 personnel, overseeing setup and monitoring of systems to maintain clear and consistent information flow.
- Processed supply orders and coordinated the delivery of high-value materials in strict, time-sensitive conditions.
- Supervised and trained a platoon of 20 Marines, creating schedules, assigning tasks, and building teamwork and discipline.
- Organized transportation logistics, including safety checks and mission planning, to ensure efficient and compliant operations.
- Successfully deployed overseas, coordinating communications and logistics in support of missions with both Korean and British military units, building cooperation in joint operations.
- Earned the Good Conduct Medal and Korea Defense Service Medal in recognition of professionalism, reliability, and dedicated service
Landscaper/Landscaping Crew Leader
FAL&L
Shamong
03.2018 - 05.2020
- Supervised and trained small crews on residential and commercial landscaping projects, ensuring clear task assignments and consistent teamwork.
- Planned daily job schedules, coordinated with clients, and managed the delivery of materials to ensure projects stayed on track and within budget.
- Interacted directly with customers to explain services, address concerns, and guarantee satisfaction with the final results.
- Monitored and upheld all safety standards, leading by example and ensuring compliance from the team.
- Maintained and managed landscaping equipment, performing minor repairs and organizing supplies to avoid downtime.
- Oversaw diverse projects such as tree removal, fence building, brick laying, and pipe installation — balancing manpower, tools, and timelines.
- Recognized for reliability and dedication, often trusted to manage projects independently with minimal supervision.
- Developed skills in time management, task prioritization, and problem-solving, applying them daily in fast-paced environments with client expectations.
Gas Station Attendant
Mighty Joe's
Shamong
05.2016 - 02.2018
- Delivered quick and friendly service to customers in a fast-paced environment, ensuring positive experiences at every interaction.
- Processed cash, credit, and debit payments with accuracy, balancing registers and maintaining accountability for all transactions.
- Trusted with sole responsibility for opening and closing duties, including cash reconciliation, safety inspections, and inventory checks.
- Assisted customers with directions, product questions, and minor vehicle needs such as window cleaning and oil check reminders.
- Maintained compliance with strict safety procedures when handling fuel, resolving issues calmly and efficiently.
- Kept the work area organized, stocked supplies, and communicated with management about low inventory or equipment problems.
- Demonstrated reliability and independence by consistently managing shifts with minimal supervision.
Busser
PIC-A-LILLI INN
Shamong
06.2014 - 09.2015
- Cleared and reset tables efficiently to ensure smooth service flow during peak hours.
- Assisted servers by delivering food, refilling drinks, and checking in on guests to improve speed of service and customer satisfaction.
- Provided direct customer service by answering guest questions, handling special requests, and addressing concerns in a positive manner.
- Supported kitchen staff by expediting food from the line, ensuring accuracy and timeliness.
- Assisted with both opening and closing duties, including organizing supplies, cleaning stations, and restocking dining essentials.
- Learned importance of teamwork, multitasking, and maintaining positive customer interactions in a high-volume environment.
Education
High School Diploma -
Seneca High School
Tabernacle, NJ06-2018
Skills
- Customer Service & Member Support
- Cash Handling & Payment Processing
- Scheduling & Team Coordination
- Logistics & Inventory Management
- Microsoft Office (Word, Excel)
- Safety & Compliance Procedures
- Communication & Conflict Resolution
- Detail-Oriented & Reliable
- Time management
- Leadership development
- Brand management
- Problem solving
- Advertising and marketing
- Attention to detail
- Team collaboration
- Time management abilities
- Team building
- Goal setting
Accomplishments
- Honorably Discharged from the United States Marine Corps after five years of faithful and dedicated service.
- Marine Corps Good Conduct Medal – Recognized for professionalism, discipline, and honorable service.
- Korea Defense Service Medal – Awarded for commitment and operational readiness while serving in Korea.
- Leadership Achievement (USMC) – Selected as senior Radio Operator and platoon leader, responsible for 20 Marines and communication for 100+ personnel.
- Community Service – Volunteered monthly at Medford Leas Retirement Home (2016–2018), providing companionship and support to residents.
- AFJROTC Achievement – Completed three years of Junior ROTC training, demonstrating leadership, discipline, and dedication to teamwork.
Languages
English
Native/ Bilingual
Certification
- DoD Secret Security Clearance (Active)
- Combat Life Saver Certification – Emergency Medical Care/First Aid
- Joint Light Tactical Vehicle (JLTV) Operator License
- Heavy Vehicle Operator Certification (Military)
- OSHA Familiarity & Safety Training (applied in roles requiring compliance)
- Valid Driver’s License (Clean Record)
Timeline
Communications Specialist & Logistics Support
United States Marine Corps
05.2020 - 08.2025
Landscaper/Landscaping Crew Leader
FAL&L
03.2018 - 05.2020
Gas Station Attendant
Mighty Joe's
05.2016 - 02.2018
Busser
PIC-A-LILLI INN
06.2014 - 09.2015
High School Diploma -
Seneca High School
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