Vijayashri Rajendran
Matthews
Summary
Accomplished Director/Senior Test Program Manager with extensive experience at Elevance Health, recognized for excellence in project management and team collaboration. Successfully led the integration of Virtual Pharmacy, achieving a 40% increase in automation efficiency. Expertise in strategic planning and quality assurance process improvement, with a strong focus on developing high-performing teams to meet critical project milestones.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director/Senior Test Program Manager
Elevance Health
Charlotte
08.2022 - Current
- Directed efforts for end-to-end validation, integrating over 12 Rx processing applications in Virtual Pharmacy launch and ensured compliance with state mandates.
- Devised strategic testing schedules and methodologies.
- Coordinated cross-functional teams to maintain alignment with project goals and timelines.
- Directed collaborative efforts of onsite and offshore testing teams.
- Guided and mentored team members.
- Established an environment conducive to teamwork and productivity.
- Directed comprehensive testing efforts to ensure robust software validation.
- Streamlined processes to ensure consistent and efficient execution of test operations.
- Implemented automation strategies to increase testing efficiency.
- Detected potential threats impacting test procedures.
- Formulated plans to mitigate potential threats.
- Adhered to established testing protocols and standards.
- Generated reports detailing software performance metrics.
- Confirmed software alignment with business and technical standards.
- Facilitated communication between testing team and business partners, developers, and senior management.
- Consistently shared progress reports, encountered problems, and achieved results.
- Established and monitored KPIs to ensure testing efficiency.
- Created reports and dashboards to offer insights into testing advancement and quality.
- Executed initiatives focused on continuous improvement across the testing team.
- Integrated best practices to optimize testing processes.
- Monitored testing processes to maintain compliance with industry standards.
- Ensured accurate record-keeping to meet audit criteria.
- Directed budget allocation and resource management for testing activities.
- Optimized distribution of resources to achieve project goals.
Senior Test Manager
TIAA
Charlotte
07.2019 - 08.2022
- Managed verification process of updated front-end application handling Retirement and Annuity transactions for 4 million customers.
- Prepared comprehensive reports on digital metrics for CEO and CTO decision-making processes.
- Presented insights through Tableau visualizations to aid business decisions.
- Generated detailed project estimates for accurate planning.
- Prepared comprehensive reports on overall testing process and outcomes for senior management review.
- Performed testing procedures according to determined plan and schedule.
- Directed coordination of onsite and offshore staff for optimal performance.
- Served as liaison between internal teams and external vendors and partners during various stages of software development life cycle.
Senior Test Manager
Lincoln Financial Group
Charlotte
03.2019 - 07.2019
- Directed Quality Engineering team charged with testing desktop application migration from Liberty Mutual Insurance Group Business to Lincoln Group Protections.
- Generated detailed projections for team capacity during sprint cycles.
- Directed sector-wise coordination within the Agile Release Train to ensure effective reporting.
- Directed thorough evaluation of strategies for seamless sector integration.
- Managed testing processes in alignment with the defined test plan.
- Organized defect triage sessions to streamline issue resolution.
- Collaborated with support teams for change impact analysis.
- Directed project execution to meet SLA requirements.
- Coordinated efforts with a diversified team situated both onsite and offshore.
- Prepared comprehensive reports on overall testing process and outcomes for senior management review.
Test Manager
AIG
Charlotte
10.2018 - 03.2019
- Directed a team responsible for validating key initiatives in MN Xpress, built on PEGA to seamlessly deliver integrated, market-leading advisement, risk solutions, and service offerings to AIG’s worldwide marketplace and Global Operations
- Created projections for both projects and resources.
- Formulated and validated testing documentation aligned with compliance requirements.
- Executed application test cases in alignment with the test plan and schedule.
- Oversaw defect tracking processes and updated relevant stakeholders.
- Generated periodic status reports tailored for senior leadership.
- Supervised operations for a cross-functional team of 10 located both onsite and offshore.
Test Manager
USAA
San Antonio
02.2013 - 11.2013
- Managed quality assurance group focused on maintaining production stability through regular issue detection.
- Engaged in requirements analysis, project estimation, and test planning.
- Coordinated release cycles on a monthly basis.
- Streamlined method of collecting metrics throughout the project.
- Represented project team at Executive review board meetings.
- Delivered comprehensive Root Cause Analysis reports to customers regarding UAT defects.
- Conducted client team training sessions on utilizing automation tools.
- Oversaw and guided a team of 10 offshore members.
Test Manager
Lincoln Financial Group
Omaha
07.2012 - 02.2013
- Designed an onsite-offshore framework to verify end-user forms post-migration of the xPression document management system, meeting regulatory standards.
- Collaborated with team to analyze requirements and outline key objectives.
- Conceptualized preparation process for Test Data Metrics (TDM).
- Conducted comprehensive evaluations of Requirement Traceability Matrix to ensure alignment with project requirements.
- Oversaw test execution processes and resolved issues until closure.
- Led defect triage meetings to enhance issue resolution.
- Led a team of 30 resources, both onsite and offshore.
Test Manager
CCC Information Service
Chicago
08.2010 - 07.2012
- Formed Quality Control team automating CCC policy administration, claims, and billing tests using Rational Functional Tester.
- Formulated testing frameworks while contributing to test estimation and implementation.
- Initiated process to define, analyze, and report on test metrics.
- Guided the team in achieving project goals through strategic planning.
- Developed team performance targets and ensured consistent oversight.
- Oversaw financial strategies for the project while managing a team with 2 onsite and 25 offshore professionals.
Senior Test Lead
Zurich
Schaumburg
04.2010 - 08.2010
- Designed and implemented a comprehensive Quality Assurance Lifecycle process for pivotal development projects.
- Performed requirements analysis for project timelines.
- Directed all phases of testing life cycle, ensuring quality controls.
- Coordinated tasks and oversaw execution with assistance from offshore resources.
- Facilitated defect triage meetings to address software issues.
- Supervised an international team with both onsite and offshore components, comprising 10 members.
Test Lead/ Quality Analyst
MetLife
Denver
10.2003 - 03.2007
- Executed comprehensive validation of end-to-end functionality for online application system and legacy mainframe systems.
- Performed comprehensive functional and regression testing.
- Developed automation scripts and performed automation testing using industry-leading tools
- Contributed to comprehensive preparation and implementation of test cases.
- Generated extensive reports on project progress for stakeholders.
- Facilitated seamless collaboration for testing tasks across offshore teams.
Education
Bachelor of Engineering (B.E) - Computer Science
Madras University
05-2003
Skills
- Project Management
- Proficient in Testing Methodologies
- Automation Initiative
- Project and Resource Estimation
- Strategic Planning
- Strategic Decision Making
- QA Process Improvement
- Conflict resolution
- People management
- Project coordination
- Time management
- Operations management
- Stakeholder engagement
- Goal setting
- Team & Budget management
Certification
- Reimagining Product Management with Gen AI
- AI in the Workplace
- SAFe 5.1 Product Owner/Product Manager
- SAFe 5.0 Advanced Scrum Master
- SAFe 5.0 Practitioner
- Viz Tasktop Professional
- AAPA 273 Certified Annuities system and administration
- Cognizant Certified Professional in Annuities
- Cognizant Certified Professional in Life Insurance
- Cognizant Certified Professional in Software Testing
Accomplishments
- Led the end-to-end testing team in the rollout of a flagship initiative for Carelon by launching AHD Virtual Pharmacy, which involved the integration of over 12 applications in the E2E Rx Processing.
- Delivered quality digital metrics data to the CEO and CTO at TIAA which is used for strategic data analysis and decision making.
- Received appreciation note from Chief Digital Officer’s Digitization meeting for Delivery Excellence and the same was published in the 'Wall of Fame' board at TIAA Charlotte office.
- Maintained good client relationship that helped in obtaining follow-on work for 6 resources for a period of 18 months generating a net revenue of $750k at USAA.
- Established Quality Assurance Lifecycle process that formalized application testing, improved test coverage and reduced production cost by 15% at Zurich.
- Established dedicated regression testing team at TIAA that helped to estimate precise project cost.
Training
- Tableau Desktop and Alteryx workflow
- Fundamentals of Project Management
- Risk Assessment and Management
- Managing Projects using Microsoft
Employment Authorization
US Citizen
Timeline
Director/Senior Test Program Manager
Elevance Health
08.2022 - Current
Senior Test Manager
TIAA
07.2019 - 08.2022
Senior Test Manager
Lincoln Financial Group
03.2019 - 07.2019
Test Manager
AIG
10.2018 - 03.2019
Test Manager
USAA
02.2013 - 11.2013
Test Manager
Lincoln Financial Group
07.2012 - 02.2013
Test Manager
CCC Information Service
08.2010 - 07.2012
Senior Test Lead
Zurich
04.2010 - 08.2010
Test Lead/ Quality Analyst
MetLife
10.2003 - 03.2007
Bachelor of Engineering (B.E) - Computer Science
Madras University
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