Vignesh Munagala
Knightdale
Summary
System Administrator with advanced skills in managing Windows environments and ensuring endpoint security. Successfully remediated vulnerabilities and drafted technical documentation to improve user self-service, while providing exceptional support that drove regulatory compliance and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Administrator
Therapynotes
Horsham
09.2025 - Current
- Provided in-person and remote technical support for internal teams, resolving complex issues and achieving high user satisfaction ratings.
- Ensured endpoint security and regulatory compliance by remediating CVEs and enforcing HITRUST and HIPAA standards across Windows environments.
- Delivered in-person and remote technical support for internal teams, resolving complex issues while maintaining high user satisfaction.
- Created technical documentation in Confluence to streamline ticket resolution, enhance user self-service, and support audit readiness.
- Authored clear technical documentation in Confluence to improve ticket resolution, user self-service, and audit readiness.
IT Network Technician
SPS Technologies
Jenkintown
09.2024 - 04.2025
- Provided technical support and troubleshooting for hardware, software, and networking issues, ensuring swift resolution of user concerns.
- Collaborated with external vendors to identify and address technical challenges, improving network infrastructure reliability.
- Resolved support tickets via ServiceNow, enhancing user satisfaction through effective use of Remote Desktop Protocol (RDP) tools.
IT Support Technician
Wharton
Philadelphia
09.2023 - 03.2024
- Diagnosed and resolved hardware and software issues for desktops, laptops, and printers.
- Documented technical procedures and solutions to enhance knowledge sharing among team members.
- Communicated clearly on ticket inquiries to facilitate timely resolutions of issues.
- Troubleshot IT services across multiple applications and operating systems to ensure user satisfaction.
Education
Bachelor of Science - Computer Security
Drexel University
Philadelphia, PA06-2026
Skills
- Active Directory
- Advanced Windows OS administration
- Linux administration
- Microsoft Entra ID
- SSO implementation
- Microsoft Azure
- Microsoft Intune
- Endpoint management
- Device provisioning
- Device lifecycle management
- Web security solutions
- Microsoft Defender for Endpoint
- Incident response
- Vulnerability management
- CVE remediation
- Firewalls
- IDS/IPS
- VPNs
- Cryptography
- HIPAA compliance
- HITRUST compliance
- Policy enforcement
- Audit readiness
- Jira Service Management
- SLA adherence
- Ticket lifecycle management
- Cross-team collaboration
- Execution
- Splashtop
- RDP
- Permission management
- Internal wiki management
Certification
- CompTIA Security+ CE, 02/01/25, 02/01/28
- CompTIA A+ CE, 04/01/24, 02/01/28
Timeline
System Administrator
Therapynotes
09.2025 - Current
IT Network Technician
SPS Technologies
09.2024 - 04.2025
IT Support Technician
Wharton
09.2023 - 03.2024
Bachelor of Science - Computer Security
Drexel University