Victor Lopez
Raleigh,NC
Summary
As an information management professional, I consistently deliver valuable insights and data solutions to optimize organizational performance. I'm Known for having a collaborative approach and achieving results in dynamic environments. I'm reliable and adapt to changing needs while being skilled in data analysis and information systems management.
Overview
11
11
years of professional experience
Work History
Admissions Information Specialist
Wake Technical Community College
05.2024 - Current
- Correct systemic errors in student files and applications to ensure data meets requirements for admissions.
- Solve user induced errors that lead to duplicated accounts and incorrect information within a timeframe to ensure students may enroll before start of semester.
- Ensure data entry and implementation is correct and complies with all state and federal laws.
- Prevention of fraud by reviewing all data and ensuring the correct use of services.
- Review admissions applications and educational documents for completeness and accuracy, assessing admissions placement through multiple measures set by the college.
- Process applications and FAFSA ensuring all legal criteria is met.
- Assisted in reaching historic record numbers for applications processed and students admitted.
Admissions & Campus Information Services
Wake Technical Community College
09.2016 - 04.2024
- Worked closely with admissions team to plan, develop, coordinate and execute technical assistance in order to maintain remote software and hardware
- Utilized Microsoft 365 in order to respond/create emails, track records, create presentations for capstone projects, collaborate with team members, and reporting student data
- Provided information regarding general admissions process, campus location, student records, financial aid, and other community college offered services
- Volunteered for projects with outreach and other departments to further developing skill set and knowledge
- Worked with students to find the best path to achieving educational goals.
- Provided students with resources for aid in educational needs and services
- Managed multiple call lines and chat services.
Tech Support Specialist II
Office Depot
06.2015 - 08.2017
- Diagnosed computer hardware and network system issues, performing troubleshooting technique for remediation
- Advised individuals over the phone, in person and via email on how to troubleshoot basic technical concerns
- Installed security applications to prevent harmful malware for multiple types of operating systems including, Microsoft, Linux and Mac.
- Maintained up-to-date knowledge on varying types of PCs and accessories in order to meet sale quotas
- Tested and installed motherboards, processors and graphic cards on desktops and laptops for the public
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client’s vision, mission and purpose
Drywall Technician
Cavalier Home Builders
04.2015 - 06.2016
- Utilized hammers, saw, squares, levels and drywall compound tools to complete home building projects
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members
- Prepared all workstations by cleaning, measuring, mixing ingredients and gathering necessary equipment
- Applied mud mixture, sanded, painted and repaired areas necessary for the construction of the home
HEDIS Outreach Bilingual Representative
OpticareCare Managed Vision
08.2014 - 05.2015
- Maintaining records of appointments and member information through the utilization of Microsoft 365 applications
- Translated confidential documentation and patient information over the phone and in person
- Assisted in troubleshooting of in office hardware devices and EMR software
- Translated confidential documents, templates spreadsheets and voice messages
- Made over 100 daily outbound calls to provide customer service, education, verifications and technical support
- Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations
- Handling situations dealing with special projects involving oversea affairs as the designated lead
Education
High School Diploma -
Northern Nash High School
Rocky Mount, NC05.2012
Some College (No Degree) - General Studies
Upward Bound Scholars Project
Rocky Mount, NCSkills
- Information management
- Regulatory compliance
- Proficient in CRM systems
- Database administration
- Bilingual Spanish and English
- Expert knowledge on Microsoft Word, Excel, Exchange, Project, Access, PowerPoint, Adobe, Tableau, Freshworks
- General Knowledge of MySQL and Logmein
- Remote Support
- Data collection
- Records maintenance
- Data entry
- 14 years of customer service experience
Timeline
Admissions Information Specialist
Wake Technical Community College
05.2024 - Current
Admissions & Campus Information Services
Wake Technical Community College
09.2016 - 04.2024
Tech Support Specialist II
Office Depot
06.2015 - 08.2017
Drywall Technician
Cavalier Home Builders
04.2015 - 06.2016
HEDIS Outreach Bilingual Representative
OpticareCare Managed Vision
08.2014 - 05.2015
High School Diploma -
Northern Nash High School
Some College (No Degree) - General Studies
Upward Bound Scholars Project