Victoria Witcher
MCLEANSVILLE
Summary
Strategic Assistant Director with expertise in care coordination and team leadership. Experienced in implementing quality assurance protocols and optimizing workflows to enhance client service delivery. Focused on compliance monitoring and staff training to improve overall service quality and client advocacy.
Overview
10
10
years of professional experience
Work History
Assistant Director
Phoenix Home Care of the Triad
Greensboro
01.2022 - Current
- Managed scheduling and staffing to ensure optimal client coverage.
- Coordinated training sessions for new caregivers to ensure adherence to best practices and enhance care quality.
- Implemented quality assurance protocols to enhance service delivery.
- Monitored compliance with state regulations and company policies.
- Facilitated communication among clients, families, and caregiving staff to promote transparency and support.
- Supported the Director in strategic planning and operational improvements.
- Managed daily workflow of personnel by assigning tasks and tracking progress to optimize service delivery.
Cap Case Manager
Phoenix Home Care of the Triad
Greensboro
01.2020 - 01.2022
- Coordinated services with healthcare providers and community resources to connect clients with essential support.
- Monitored client progress and adjusted care strategies to meet evolving needs and improve outcomes.
- Advocated for client rights and facilitated access to necessary services, ensuring comprehensive care and support.
- Documented client interactions in compliance with regulatory standards.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
CNA
Alston Personal Care Services
Greensboro
04.2016 - 01.2020
- Monitored vital signs and communicated changes to nursing staff to ensure timely care.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Supported residents in daily living activities and personal hygiene to enhance comfort and dignity.
- Fostered companionship and provided emotional support to residents during interactions to improve overall well-being.
- Maintained a clean and safe environment for residents and staff.
- Documented patient care activities accurately in electronic health records.
Education
Graduate Certificate - CNA
GTCC
Greensboro, NC04-2016
High School Diploma -
Laurel Park High School
Martinsville, VA06-2004
Skills
- Program management
- Quality assurance
- Compliance monitoring
- Staff management
- Staff training
- Team leadership
- Team operations
- Strategic planning
- Operational strategy
- Case documentation
- Client advocacy
- Problem solving
- Conflict resolution
- Time management
- Individual accountability
Timeline
Assistant Director
Phoenix Home Care of the Triad
01.2022 - Current
Cap Case Manager
Phoenix Home Care of the Triad
01.2020 - 01.2022
CNA
Alston Personal Care Services
04.2016 - 01.2020
Graduate Certificate - CNA
GTCC
High School Diploma -
Laurel Park High School