Victoria Wimberly
Charlotte
Summary
Goal-oriented And dedicated to high levels of customer satisfaction and meeting aggressive business goals. My Personality and Patience with specialized knowledge in work field and knowing how to handle situations
Experienced with maintaining clean and orderly spaces. Utilizes effective cleaning techniques and tools to ensure high sanitation standards. Knowledge of safety protocols and efficient cleaning methods to enhance overall environment quality.
Professional with high standards and strong background in maintaining cleanliness and hygiene. Known for reliable and thorough cleaning practices, contributing to healthier environment. Team-oriented with focus on collaboration and adaptability to meet changing needs. Skilled in using cleaning tools and following safety procedures.
Overview
14
14
years of professional experience
Work History
Customer service representative
Alorica
05.2011 - 09.2014
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Customer Service Representative
Franklin Dental
11.2014 - 10.2015
- Assisted customers with inquiries, providing accurate product information and resolving issues promptly.
- Managed customer accounts, ensuring accurate data entry and updates in CRM systems.
- Collaborated with team members to streamline processes, enhancing overall efficiency in service delivery.
- Conducted follow-up communications to ensure customer satisfaction and retention rates improved.
- Identified recurring issues and recommended solutions to management for process improvements.
- Maintained knowledge of product offerings through continuous learning, adapting to changes effectively.
- Trained new staff on customer service protocols and company policies for consistent service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Teacher
Kompony Kids
12.2015 - 07.2016
- Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems.
- Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities.
- Direct and coordinate activities of teachers or administrators at daycare centers, schools, public agencies, or institutions.
- Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs.
- Set educational standards and goals, and help establish policies, procedures, and programs to carry them out.
Cashier
Kroger
08.2016 - 02.2017
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
- Oversee the flow of cash or financial instruments.
Stocker
Walmart Supercenter
03.2018 - 01.2019
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Compare merchandise invoices to items actually received to ensure that shipments are correct.
- Pack customer purchases in bags or cartons.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
- Receive, open, unpack and issue sales floor merchandise.
- Clean display cases, shelves, and aisles.
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
DCP
InCommunity
01.2019 - 03.2019
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Check patients' pulse, temperature, and respiration.
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
Cleaner
Cleaning company
03.2019 - 08.2020
- Clean instruments to prepare them for sterilization.
- Operate and maintain steam autoclaves, keeping records of loads completed, items in loads, and maintenance procedures performed.
- Disinfect and sterilize equipment such as respirators, hospital beds, or oxygen or dialysis equipment, using sterilizers, aerators, or washers.
- Organize and assemble routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed.
- Record sterilizer test results.
- Check sterile supplies to ensure that they are not outdated.
- Maintain records of inventory or equipment usage and order medical instruments or supplies when inventory is low.
Customer Service Representative
MD Life
08.2020 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional support during peak hours, balancing multiple requests while maintaining service standards.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Director
Childcare Network
10.2021 - 09.2023
- Led strategic initiatives to enhance organizational effectiveness and operational efficiency.
- Mentored junior staff, fostering professional growth and improving team performance.
- Developed and implemented process improvements, resulting in streamlined workflows.
- Collaborated with cross-functional teams to align departmental goals with organizational objectives.
- Facilitated stakeholder meetings to ensure clear communication and project alignment.
- Oversaw budgeting processes, ensuring financial resources aligned with strategic goals.
- Analyzed performance metrics, driving data-informed decisions for continuous improvement.
- Spearheaded training programs to elevate team capabilities and knowledge retention.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
Bus Driver
Cobb County Transportation
10.2023 - 05.2025
- Operated transit vehicles safely, adhering to all traffic laws and regulations.
- Ensured timely arrival at designated stops, maintaining schedule efficiency.
- Assisted passengers with boarding and disembarking, ensuring comfort and safety.
- Conducted routine vehicle inspections to identify maintenance needs promptly.
- Communicated effectively with dispatchers to report delays or emergencies.
- Mentored junior drivers in route navigation and customer service practices.
- Developed strategies for optimizing routes, enhancing overall service reliability.
- Implemented safety protocols, reducing incidents and improving passenger trust.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Communicated regularly with central dispatch teams to report delays and route changes.
Education
High School -
Wheeler High School
Marietta, GA05.2011
Associate of Early Childhood Care And Education - Education
Chattahoochee Technical College
Marietta, GASkills
- English Language
- Customer and Personal Service
- Time Management
- Social Perceptiveness
- Learning Strategies
- Active Listening
- Speaking
- Critical Thinking
- Active Learning
- Customer service
- Team collaboration
- Problem-solving
Timeline
Bus Driver
Cobb County Transportation
10.2023 - 05.2025
Assistant Director
Childcare Network
10.2021 - 09.2023
Customer Service Representative
MD Life
08.2020 - 09.2021
Cleaner
Cleaning company
03.2019 - 08.2020
DCP
InCommunity
01.2019 - 03.2019
Stocker
Walmart Supercenter
03.2018 - 01.2019
Cashier
Kroger
08.2016 - 02.2017
Teacher
Kompony Kids
12.2015 - 07.2016
Customer Service Representative
Franklin Dental
11.2014 - 10.2015
Customer service representative
Alorica
05.2011 - 09.2014
High School -
Wheeler High School
Associate of Early Childhood Care And Education - Education
Chattahoochee Technical College