- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Watching Movies and TV Shows
- Video Gaming
- Reading
- Music
- I like looking at the stars and learning about constellations
- Historical Exploration
- Astrology
- Interior Design
- Road Trips
- Creative Writing
Victoria Scofield
Monroe
Summary
Dynamic Sales Associate with proven expertise at Walmart, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through personalized shopping experiences and effective product recommendations. Skilled in cash handling and point-of-sale operations, consistently driving sales growth and fostering loyalty in a fast-paced retail environment.
Overview
9
9
years of professional experience
Work History
Sales Associate
Walmart
09.2016 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current sales promotions and store policies for effective customer support.
- Organized merchandise displays to optimize product visibility and accessibility for shoppers.
- Processed transactions accurately using point-of-sale systems for efficient checkout experience.
- Supported store operations by preparing merchandise for sale and maintaining cleanliness of sales floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Arts - Art History
University of North Carolina At Charlotte
Charlotte, NC01-2026
Associate of Science - Computer Information Technology
South Piedmont Community College
Monroe, NC05-2020
High School Diploma -
Sun Valley High School
Indian Trail, NC06-2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Sales expertise
- Product sales
- Customer needs assessment
- Retail store operations
- Payment processing
- Merchandise display
- Product recommendations
- Display setup
- Point of sale operation
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Reading comprehension skills
- Service oriented
- Hospitality and accommodation
Interests
Timeline
Sales Associate
Walmart
09.2016 - Current
Bachelor of Arts - Art History
University of North Carolina At Charlotte
Associate of Science - Computer Information Technology
South Piedmont Community College
High School Diploma -
Sun Valley High School