Rachel Phelps
Matthews
Summary
Dedicated professional with strong customer relations, cash handling, and organizational skills. Committed to delivering exceptional service and supporting team success in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Women's House Staff
The Bridge to Recovery
Monroe, NC
07.2025 - 01.2026
- Facilitated client intake processes, ensuring accurate documentation and timely service delivery.
- Collaborated with multidisciplinary teams to develop individualized recovery plans for clients.
- Provided support during crisis situations, employing de-escalation techniques to maintain safety and stability.
- Implemented tracking systems for client progress, ensuring consistent follow-up and accountability in treatment plans.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Led and facilitated AA and NA Meetings.
- Collaborated with colleagues to streamline workflows, improving overall productivity and team dynamics.
Restaurant Server
The Garrison: Cocktail Bar & Lounge
Pineville, NC
06.2024 - 05.2025
- Provided exceptional customer service in fast-paced cocktail bar environment.
- Delivered food and beverages accurately, ensuring guest satisfaction and repeat business.
- Maintained knowledge of menu items, cocktails, and specials to enhance guest experience.
- Assisted in training new servers on operational procedures and customer service standards.
- Collaborated with kitchen staff to ensure timely order delivery and quality assurance.
- Managed cash register transactions efficiently while maintaining accuracy in billing processes.
- Upsold menu items through effective communication, boosting overall sales performance.
- Ensured cleanliness and organization of dining area, promoting a welcoming atmosphere for guests.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Server
Hestia Rooftop Restaurant & Bar
Charlotte, NC
05.2023 - 06.2024
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Restaurant Server
Charlotte Marriott City Center
Charlotte, NC
07.2022 - 05.2023
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Restaurant Server
Beef N' Bottle
Charlotte, NC
06.2021 - 06.2022
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
South Caldwell High School
Hudson, NC06-2018
Skills
- Strong teamwork
- Cleaning and organization
- Customer relations skills
- Cash handling
- Sales experience
- Recordkeeping expertise
- Administrative support
Timeline
Women's House Staff
The Bridge to Recovery
07.2025 - 01.2026
Restaurant Server
The Garrison: Cocktail Bar & Lounge
06.2024 - 05.2025
Restaurant Server
Hestia Rooftop Restaurant & Bar
05.2023 - 06.2024
Restaurant Server
Charlotte Marriott City Center
07.2022 - 05.2023
Restaurant Server
Beef N' Bottle
06.2021 - 06.2022
High School Diploma -
South Caldwell High School