Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Martinez

Concord

Summary

Dedicated professional with extensive experience across diverse industries, consistently delivering high-quality results. Strong client-focused skills drive successful outcomes and enhance satisfaction. Proven ability to foster teamwork and collaboration, leading to organizational success. Committed to professionalism and meticulous attention to detail in all endeavors.

Overview

5
5
years of professional experience

Work History

Hospitality Professional

Cracker Barrel
Concord
10.2022 - Current
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Facilitated smooth communication between different departments to address guest needs efficiently.
  • Assisted guests by promptly responding to questions, requests and concerns.
  • Conducted regular training on hospitality trends, customer service practices, and restaurant operations, including job responsibilities and expectations.
  • Organized catering events from start to finish including setup, serving, breakdown and cleanup.

Externship

First Dental of Huntersville
Huntersville
07.2024 - 08.2024
  • Experience using a 3D digital camera to capture dentition.
  • Connected with patients receiving treatments.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Sterilized instruments according to established guidelines and protocols.
  • Ensured compliance with infection control policies and procedures.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.
  • Took digital X-rays of teeth using radiographic equipment.

Price Coordinator

Lowes Foods, LLC
Harrisburg
01.2022 - 12.2022
  • Ensured compliance with applicable laws, regulations, and company policies related to pricing matters.
  • Identified opportunities for process improvement through analysis of existing procedures and practices.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Assisted in implementing training materials relating to pricing procedures.

Shift Leader

McAlister's Deli
Columbia
01.2021 - 08.2021
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Assisted in training new employees on shift operations.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Maintained an organized work environment by delegating tasks to staff as needed.

Education

Dental Hygiene -

Midlands Technical College
true
07-2026

Dental Assistant -

Charlotte Dental Assistant School
Charlotte, NC
08-2024

High School -

Ridge View High School
Columbia, SC
06.2021

Skills

  • Conflict management
  • Administrative assistance
  • Organized and efficient
  • Teamwork and collaboration
  • Microsoft proficiency
  • Attention to detail
  • Communication skills
  • Leadership qualities
  • Cross-training capabilities
  • Relationship building
  • Quality assurance
  • Training and mentoring

Timeline

Externship

First Dental of Huntersville
07.2024 - 08.2024

Hospitality Professional

Cracker Barrel
10.2022 - Current

Price Coordinator

Lowes Foods, LLC
01.2022 - 12.2022

Shift Leader

McAlister's Deli
01.2021 - 08.2021

Dental Hygiene -

Midlands Technical College

Dental Assistant -

Charlotte Dental Assistant School

High School -

Ridge View High School

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Victoria Martinez