Victoria Leagan
Smithfield
Summary
Dedicated professional with strong background in customer service and leadership development, driving improvements in team performance and service quality. Proven ability to implement effective training programs that enhance employee skills and productivity. Highly organized with exceptional time management capabilities, adaptable to various work environments. Actively pursuing entry-level roles to leverage skills and contribute to organizational success.
Overview
7
7
years of professional experience
Work History
United States Army
Fort Bragg
05.2023 - Current
- Executed day-to-day duties with accuracy and efficiency.
- Collaborated with team members to achieve project objectives within deadlines.
- Utilized advanced technical skills to troubleshoot complex issues and implement effective solutions.
- Conducted routine inspections and maintenance for optimal equipment performance.
- Pursued continuing education and advanced training to maintain updated knowledge.
- Received the Army Achievement Medal for All-American honors.
Subway Crew Member
Ernie brane
Kenly
04.2022 - 10.2022
- Assembled and served meals tailored to specific guest requirements.
- Maintained organized storage for food products, beverages, and supplies.
- Resolved customer complaints professionally to enhance satisfaction.
- Collaborated with team members to ensure efficient service and workflow.
- Ensured cleanliness of dining area and adherence to sanitation practices.
- Operated kitchen equipment safely while adhering to operational guidelines.
- Trained new crew members on procedures and best practices for service delivery.
Firehouse Subs Manager
Joy Brewington
Smithfield
10.2018 - 04.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated inventory management to maintain adequate stock levels.
Education
High School Diploma -
North Johnston High School
Kenly, NC06-2021
Skills
- Inventory management
- Customer service
- Employee training
- Leadership development
- Mathematical proficiency
- Verbal communication
- Supervision and management
- First aid and CPR
- Problem-solving
Accomplishments
The Army Achievement Medal
References
References available upon request.
Timeline
United States Army
05.2023 - Current
Subway Crew Member
Ernie brane
04.2022 - 10.2022
Firehouse Subs Manager
Joy Brewington
10.2018 - 04.2022
High School Diploma -
North Johnston High School