Victoria Johnson
Charlotte
Summary
Knowledgeable and dedicated customer service professional with extensive experience with 5 years in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Experience Supervisor
Open Kitchen
02.2022 - Current
- Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints.
- Implemented new training programs for staff, resulting in better performance and increased customer satisfaction.
- Streamlined processes to reduce wait times for customers, enhancing their overall experience.
- Developed strong relationships with clients by consistently providing excellent service and personalized attention.
- Boosted overall productivity within the department through effective delegation of tasks based on individual strengths and skill sets among team members.
Documentation Specialist
Staff Masters
11.2016 - 01.2022
- Improved document organization by implementing a comprehensive filing system for easy access and retrieval.
- Streamlined documentation processes for increased efficiency in project completion and reduced errors.
- Enhanced company compliance with industry standards by conducting thorough reviews of all documentation and making necessary revisions.
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
- Conducted regular audits of existing documentation to identify gaps or outdated information, keeping all materials current and relevant.
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Provided staff training and mentorship in preparing communication content for different media outlets.
Package Handler
FedEx
03.2019 - 06.2020
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.
Education
High School Diploma - Business Administration
Olympic High School
Charlotte, NC06.1993
Skills
- Sales expertise
- Conflict resolution
- Quality assurance
- Cross-functional collaboration
- Organizational skills
- Attention to detail
- POS Terminal Operation
- Customer Service Management
Software Skills
- Crm systems
- Microsoft office
- Google workspace
- Workday
- Service connect
- Siebel
Timeline
Customer Experience Supervisor
Open Kitchen
02.2022 - Current
Package Handler
FedEx
03.2019 - 06.2020
Documentation Specialist
Staff Masters
11.2016 - 01.2022
High School Diploma - Business Administration
Olympic High School
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