Victoria Hunter
Sylacauga,AL
Summary
Experience with purchasing products from local vendors, as well as maintaining and creating relationships with vendors and suppliers. Ability to use social media for promotion and advertising. Excellent written and verbal skills. Very personable, outgoing, responsive, analytical, and detail oriented. I am very passionate about health products, and would absolutely love to work for your company. Having worked in the health and holistic industry for the last few years, I have seen the positive impact that a natural and healthy lifestyle can have on people. I am very comfortable with face-to-face interaction with customers, as well as behind-the-scenes logistics and preparation. I’d consider myself versatile, and enjoy being cross-trained, so that I can help where needed. Most of my work experience has been with small businesses, and I would love to be with a company that provides opportunity for growth and more involvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Independent Contractor
UserTesting
08.2019 - Current
- Provide analysis of and feedback for client’s websites/apps across multiple platforms and operating systems, with an emphasis on encouraging intuitive and user-friendly design.
Remote Capital One Customer Service Agent
Sykes Enterprise, Inc.
04.2020 - 06.2020
- Handled inbound customer service calls on behalf of Capital One, assisting customers with account inquiries, payments, and technical issues. Demonstrated strong communication, problem-solving, and empathy skills while maintaining high customer satisfaction and compliance with company policies.
Remote Intuit Customer Service Expert
Sykes Enterprise, Inc.
03.2020 - 04.2020
- Confidently answered questions and provided solutions via inbound calls for customers about Intuit’s Turbo Tax software. Communicated clearly and concisely, demonstrated empathy and the ability to de-escalate a customers situation. Managed over 100 customer inquiries per week, delivering high-quality support on demand and exceeding expectations with a customer satisfaction rate of 98%.
Student Government President
Brevard College
05.2018 - 05.2019
- Hosted student lead meetings where groups of diverse students would come together to communicate goals/plans for the school, planned events such as a school dance, Earth fest, and helped with other festivals that were on campus. Planning festivals involved a lot of coordination with local businesses and artists to bring vendors and entertainment to local events. Also some of the responsibilities were choosing awards for staff, faculty, and club of year then presenting the awards at a end of the year banquet.
Events Team
Buci Kombucha
05.2018 - 10.2018
- I traveled around with the events team where we would attend local events, concerts, and festivals to vend Kombucha.
Intern
Deep Woods Mushroom Farm
01.2017 - 08.2018
- Company Overview: Deep Woods Mushrooms is fungiculture and education center in the Pisgah National Forest of Western North Carolina. We are a distributor for Field and Forest Products carrying a full line of mushroom spawn and growing supplies and dedicated to the sustainable cultivation of edible and medicinal mushrooms, foraging and identifying wild edible mushrooms and teaching how to incorporate mushroom cultivation into your permaculture or property. We offer inoculation workshops, farm tours, and foraging tour
Education
Bachelor of Science - Environmental Studies
Brevard College
Brevard, NC01.2019
Skills
- Creative thinking, Leadership, Teamwork, Innovation, Communication skills, Emotional intelligence, Customer service, Quick learner, Active listening, Empathy, Writing, Networking, Presenting
Certification
- CPR & AED American RedCross - 2022
- Wilderness/Remote Location First Aid American RedCross - 2022
Timeline
Remote Capital One Customer Service Agent
Sykes Enterprise, Inc.
04.2020 - 06.2020
Remote Intuit Customer Service Expert
Sykes Enterprise, Inc.
03.2020 - 04.2020
Independent Contractor
UserTesting
08.2019 - Current
Student Government President
Brevard College
05.2018 - 05.2019
Events Team
Buci Kombucha
05.2018 - 10.2018
Intern
Deep Woods Mushroom Farm
01.2017 - 08.2018
Bachelor of Science - Environmental Studies
Brevard College