Victoria Gordon
Angier
Summary
Adaptable professional with extensive experience in customer service and shift management. Known for effective communication skills and the ability to lead teams in high-pressure environments, ensuring optimal performance and guest satisfaction.
Overview
9
9
years of professional experience
2006
2006
years of post-secondary education
Work History
Shift Leader
Dunkin' Donuts
Holly Springs
01.2020 - 06.2022
- Trained staff on operational protocols and customer service excellence to enhance team performance.
- Managed shift schedules efficiently to optimize labor costs and ensure adequate coverage.
- Conducted inventory checks to maintain stock levels and reduce waste during shifts.
Wait Staff Member
Waffle House
Apex
03.2019 - 01.2020
- Provided prompt service to guests, ensuring orders were accurately taken and delivered.
- Maintained an organized workspace, enabling efficient service during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food items.
- Adapted to diverse customer needs, adjusting service approach to enhance guest satisfaction.
- Resolved guest complaints effectively, ensuring a positive dining experience.
- Monitored dining area for cleanliness and restocked supplies as needed.
- Executed payment processing accurately, handling cash and credit transactions with care.
- Prepared tables for new guests, ensuring a welcoming and clean environment.
- Supported team members during busy shifts, enhancing overall service efficiency.
- Communicated daily specials and menu changes to guests, promoting upselling opportunities.
- Assisted in food preparation during slower periods, enhancing team collaboration.
- Followed health and safety regulations to maintain a safe dining environment.
- Engaged with guests to build rapport and create a friendly atmosphere.
- Completed closing duties by cleaning and organizing the work area at shift end.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
Customer Service Cashier
7-11 Convenience Store
Hewlett
02.2013 - 03.2018
- Processed customer transactions efficiently using point of sale systems.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained accurate cash handling procedures to ensure financial integrity.
- Monitored inventory levels and reported shortages to management.
- Executed sales promotions effectively to increase customer engagement.
- Assisted in training new cashiers on store policies and procedures.
- Handled returns and exchanges to ensure customer satisfaction.
- Upsold products during transactions to maximize sales opportunities.
- Collaborated with team members to maintain store cleanliness and organization.
- Provided feedback to management regarding customer preferences and trends.
- Implemented strategies to reduce checkout wait times during peak hours.
- Supported loss prevention efforts by monitoring customer behavior.
- Addressed customer complaints in a courteous and swift manner.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Recommended, selected, located, and obtained products to meet customer needs.
Education
Bayside High School
Bayside, NYSkills
- Training and development
- Shift management
- Inventory control
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Cash handling
- Sales techniques
- Effective communication
- Adaptability to change
- Attention to detail
- Leadership skills
- Workplace organization
- Sales expertise
- Client support
- Customer service management
- Shift leadership
- Team motivation
- Positive attitude
- Client service
- Creative problem solving
- Quality control assurance
- Goal setting and tracking
- Staff engagement
- Strong verbal and written communication
- Decision-making capacity
- Sales and upselling
- Role modeling
- Issue resolution
- Professional appearance
- Strategic thinking
- Problem-solving
- Inventory counts
- Customer service focus
Timeline
Shift Leader
Dunkin' Donuts
01.2020 - 06.2022
Wait Staff Member
Waffle House
03.2019 - 01.2020
Customer Service Cashier
7-11 Convenience Store
02.2013 - 03.2018
Bayside High School