Victoria Fetterolf
Garner
Summary
Most of my experience so far is in Property Management, where I spent almost 7 years managing and processing needed repairs at rental properties and communicating via phone and email with all types of people. I worked remotely for those companies, so I'm good with time management, as well as multi tasking.
Overview
7
7
years of professional experience
Work History
Maintenance Coordinator
Poplar Homes
01.2020 - 09.2023
- Coordinated all maintenance requests to ensure timely completion of repairs
- Managed vendor relationships to source reliable service providers for property maintenance
- Answered and placed calls related to maintenance requests
- Streamlined work order processes, reducing response times for maintenance requests
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time
- Used software such as Appfolio, Slack and Salesforce
Maintenance Coordinator/Receptionist
RentSafe Property Management
09.2016 - 01.2020
- Coordinated all maintenance requests to ensure timely repairs and upkeep of properties.
- Managed vendor relationships to optimize service and cost efficiency.
- Was in charge of hiring and firing vendors when necessary
- Communicated with vendors, tenants and homeowners about every maintenance request, making sure jobs got scheduled quickly, maintaining quality control of work, and getting owner approvals
- Answered all of the incoming calls for the company, answering all basic homeowner, tenant, vendor and prospective tenant questions, and transferred calls to other coworkers as necessary
- Performed a lot of troubleshooting as issues would arise
- Learned how to interact with a lot of different types of people and how to calmly handle angry or emotional callers
- Handled a lot of office work such as answering emails, helping people set up showings for properties, coordinating HOA requests, answering questions from homeowners, helping process rental applications etc.
Education
High School Diploma -
Athens Drive High School
Raleigh, NC01-2012
Skills
- Scheduling and maintenance coordination
- Proficient with phone and email communication
- Problem-solving
- Time management
- Multitasking
Timeline
Maintenance Coordinator
Poplar Homes
01.2020 - 09.2023
Maintenance Coordinator/Receptionist
RentSafe Property Management
09.2016 - 01.2020
High School Diploma -
Athens Drive High School