Overview
Work History
Education
Skills
Assessments
Certification
Timeline
Generic

Victoria Ferrara

Mooresville

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Staff

Publix Super Markets Inc
02.2022 - Current
  • Leading customer service associates
  • Ensuring customer and associate safety in the workplace
  • Accounting for and completing money services transactions
  • Engaging with customers and resolving situations
  • Delegating roles to associates
  • Opening and closing the cash office
  • Creating schedule assignments for customer service department

Banquet Server

Brier Creek Country Club
08.2021 - 09.2021
  • Setting up rooms for events such as weddings, member events, and banquets
  • Serving during events (includes passing appetizers, special diner requests, clearing tables)
  • Sorting and organizing club equipment used for events (polishing and separating silverware, collecting table candles and tablecloths, making sure all of the decorations and displays used are cleaned and returned to their place)
  • Cleaning and breaking down event set ups (moving tables and chairs to correct rooms for next days events, collecting dirty tablecloths to take to laundry, cleaning server area of kitchen, leaving the rooms in member ready states)
  • Often worked until 1am after events for cleanup and breakdown and arrived before 5am before events for setup

Associate Lead

PetSmart
01.2021 - 08.2021
  • Working hands on with a variety of animals such as guinea pigs, hamsters, birds, snakes, lizards, and fish
  • Cashier shifts
  • Unloading product and stocking shelves
  • Manager Duties
  • Working with customers to ensure a positive experience and addressing any concerns in a professional and accommodating manner
  • Maintaining online orders and any special requests customers may have regarding their order
  • Creating a team environment in order to represent the company in an organized, professional, and productive manner.

Dasher

DoorDash
07.2020 - 01.2021
  • Communicating with customers to ensure fast and safe delivery
  • Facilitating delivery to multiple locations
  • Being a liaison between multiple restaurants and customers.

Summer School Counselor

YMCA of Greater Charlotte
06.2019 - 07.2019
  • Caring for a classroom of 7-8 year olds in a classroom setting
  • Aiding the teacher in phonics lessons
  • Taking the class on out of school field trips such a trampoline parks, parks and the pool, and the lake
  • I was the counselor that ran the art room and was responsible for designing crafts and activities

Car Detailer/ Lawn Care

self-employed
06.2016 - 07.2019
  • Worked outdoors in hot and cold temperatures
  • Mowed lawns, trimmed weeds and hedges
  • Washed and detailed cars and motorcycles
  • Cut small trees with a chainsaw and handsaw

Education

- EMT

Mitchell Community College
08.2024

-

NC State University
Raleigh, NC
03.2020

High school diploma in General Studies -

Mooresville High School
Mooresville, NC
05.2019

Skills

  • Delivery Driver Experience (2 years)
  • Driving (5 years)
  • Load & Unload
  • Order Picking (Less than 1 year)
  • Packaging
  • Time Management (5 years)
  • Organizational Skills (5 years)
  • Technology Management
  • Childcare
  • Classroom Experience
  • Classroom Management
  • Teaching

Assessments

  • First aid, Highly Proficient, 12/01/20, Treating common medical emergencies
  • Workplace English, Proficient, 12/01/20, Understanding spoken and written English in work situations

Certification

NC EMT - August 2024

Timeline

Customer Service Staff

Publix Super Markets Inc
02.2022 - Current

Banquet Server

Brier Creek Country Club
08.2021 - 09.2021

Associate Lead

PetSmart
01.2021 - 08.2021

Dasher

DoorDash
07.2020 - 01.2021

Summer School Counselor

YMCA of Greater Charlotte
06.2019 - 07.2019

Car Detailer/ Lawn Care

self-employed
06.2016 - 07.2019

- EMT

Mitchell Community College

-

NC State University

High school diploma in General Studies -

Mooresville High School

NC EMT - August 2024

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Victoria Ferrara