Victoria Elrod
Newport,PA
Summary
Grasps company initiatives quickly as a Retail Sales Associate, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.
Overview
6
6
years of professional experience
Work History
Veterinary Assistant
Banfield Pet Hospital
05.2020 - Current
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Collaborated with cross-functional teams to ensure seamless delivery of services, resulting in higher client satisfaction levels.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Private Groomer
Self-Employed
09.2018 - 03.2020
- Pet Groomer with 3 years experience in grooming industry
- Substantial knowledge of all dog breeds and breed cuts
- Discussing with dog and cat owners what sort grooming they would like for their pets
- Checking pet's skin for fleas or parasites
- Shaping pet's coat with tools such as electric clippers and stripping knifes
- Walking and exercising dogs as needed
- Keeping up to date administrative records of all pets that have been groomed
- Answered phones, scheduled appointments and handled customer complaints
- Performed bathing, conditioning, drying, brush-outs, de-mats, de-skunks, nail trimming, ear cleaning, and tooth brushing as required
Education
Associate of Science - Veterinary Technician
Ashworth College
Norcross, GA05.2022
Certificate - Veterinary Assistant
Northern College Haileybury Campus
Temiskaming Shores, ON2019
Certificate - Animal Grooming
Northern College Haileybury Campus
Temiskaming Shores, ON2019
High School Diploma -
Hershey High School
Hershey, PA2018
Skills
- Communication skills
- Client Service
- Merchandising understanding
- Exceptional customer service
- Excellent people skills
- Multi-tasking strength
- Motivated
- Compassionate
- Client Account Management
- Inventory Control
- Customer Service
- Reliable and punctual
Timeline
Veterinary Assistant
Banfield Pet Hospital
05.2020 - Current
Private Groomer
Self-Employed
09.2018 - 03.2020
Associate of Science - Veterinary Technician
Ashworth College
Certificate - Veterinary Assistant
Northern College Haileybury Campus
Certificate - Animal Grooming
Northern College Haileybury Campus
High School Diploma -
Hershey High School
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