Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Victoria Durham

Louisburg

Summary

Dynamic and results-driven licensed cosmetologist with a proven track record at The Boardroom Salon For Men. Expert in sanitation practices and relationship building, I enhanced client satisfaction and retention through exceptional service and effective marketing strategies, contributing to increased revenue and a loyal clientele. Adaptable to evolving client needs, I foster a welcoming environment.

Professional beauty specialist well-versed in delivering wide range of cosmetic treatments to diverse clientele. Known for collaborative approach and achieving high client satisfaction through tailored services. Reliable team member adapting to changing client needs, with expertise in skincare and hair techniques.

Experienced with delivering comprehensive beauty services, including skincare, makeup, and hair styling. Utilizes keen eye for detail to ensure client satisfaction and maintain high standards. Track record of building strong client relationships and fostering welcoming environment.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

18
18
years of professional experience

Work History

Cosmetologist

The Boardroom Salon For Men
06.2025 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
  • Collaborated with colleagues to organize promotional events, driving awareness and attracting new customers.
  • Contributed to salon's social media marketing, creating engaging content that showcased services and attracted followers.
  • Developed loyal following of clients by providing high-quality services.
  • Increased revenue through effective customer service and inventory management.
  • Ensured compliance with all state licensing regulations through proper documentation maintenance and timely renewal submissions for all staff members.

Assistant Manager

Sports Clips
03.2018 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Salon Manager

Great Clips Hair Salon
07.2007 - 02.2014
  • Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
  • Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
  • Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
  • Recruited and hired top talent to maintain a skilled and diverse team of stylists.
  • Developed loyalty programs that encouraged repeat business from satisfied clients.
  • Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
  • Fostered a positive working environment, resulting in high employee retention rates.
  • Facilitated open lines of communication between staff members through regular meetings fostering teamwork spirit.
  • Collaborated with marketing team to develop promotional campaigns for salon services, increasing brand awareness.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Educated service personnel on company policy and procedure.
  • Maintained posting of MSDS sheets in workplace.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Initiated workplace improvement programs for increased service efficiency.

Education

Associate of Arts - Cosmetology

Vance-Granville Community College
Henderson, NC
05-2007

Associate of Arts - Business

Vance-Granville Community College
Henderson, NC
08-2016

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Licensed cosmetologist
  • Sanitation practices
  • Decision-making
  • Relationship building
  • Reflective listening
  • Relationship building and management
  • Sanitation maintenance
  • Administrative procedures
  • Psychology
  • Adaptable to changing client needs
  • Tool, equipment, and surface sanitizing

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8 staff members.

Timeline

Cosmetologist

The Boardroom Salon For Men
06.2025 - Current

Assistant Manager

Sports Clips
03.2018 - 05.2025

Salon Manager

Great Clips Hair Salon
07.2007 - 02.2014

Associate of Arts - Cosmetology

Vance-Granville Community College

Associate of Arts - Business

Vance-Granville Community College
Victoria Durham