Victoria Davis
Fort Bragg
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Director of Education
Opera on Tap
05.2021 - 07.2025
- Directed strategic planning initiatives that advanced organizational goals and strengthened long-term educational programming.
- Designed and launched three innovative educational initiatives that increased student engagement, expanded arts access, and improved learning outcomes.
- Developed and refined curriculum in partnership with educators and stakeholders, aligning instruction with educational standards and organizational objectives.
- Recruited, supervised, mentored, and evaluated twenty teaching artist and educators, fostering instructional excellence and professional growth.
- Led professional development workshops and coaching sessions to advance instructional best practices and collaborative learning.
- Established strategic partnerships with schools, community organizations, and nonprofit stakeholders, expanding educational programming across fifteen states and four countries.
- Leveraged data analysis, participant feedback, and performance metrics to evaluate program success and drive continuous improvement.
- Oversaw a diverse portfolio of educational initiatives, ensuring timely execution, operational excellence, and alignment with organizational priorities.
- Directed cross-functional collaboration among education, artistic, development, and marketing teams to advance strategic initiatives and organizational effectiveness.
- Produced educational events, workshops, and community outreach programs that strengthened stakeholder relationships and increased public engagement.
- Administered program budgets and optimized resource allocation to maximize educational impact and organizational efficiency.
- Championed inclusive educational practices by designing accessible, high-quality learning experiences for diverse student populations.
Customer Success and Operations Specialist
Handy
09.2019 - 05.2021
- Managed client, contractor, and vendor relationship management systems to ensure accurate records and efficient operations.
- Identified process improvements and implemented recommendations to enhance organizational performance and operational efficiency.
- Trained staff on organizational policies, procedures, and best practices to ensure compliance and consistency.
- Monitored industry trends and market developments to inform strategic planning and decision-making.
- Collaborated across departments to improve workflows, operational efficiency, and organizational effectiveness.
- Maintained accurate customer records and communications to support high-quality client service and relationship management.
- Partnered with operations to resolve billing issues, streamline processes, and identify opportunities to increase revenue.
Executive Assistant
Latin Fever On2 Dance Studio
08.2018 - 09.2019
- Managed executive communications, including correspondence, client relations, and stakeholder engagement.
- Prepared professional internal and external documents for leadership, staff, and organizational partners.
- Coordinated multiple calendars, meetings, travel arrangements, and organizational logistics.
- Planned and executed recitals, fundraising initiatives, student appreciation events, and other special programs.
- Maintained organized digital and physical records while ensuring strict confidentiality.
- Fostered several professional relationships with staff, clients, and community partners through exceptional communication and service.
- Managed data entry and reporting across QuickBooks, Google Workspace, and other administrative platforms.
- Developed and maintained three payroll tracking systems for instructors and senior program personnel.
Document Analyst
Arent Fox LLC, Law Firm
08.2015 - 05.2016
- Managed master data, user access, and system permissions to ensure data accuracy, security, and integrity.
- Performed quality assurance and validation of imported data in accordance with organizational standards.
- Maintained confidential data and records while ensuring compliance with privacy and security protocols.
- Designed and maintained reporting environments, including data sources, metadata, and security configurations.
- Supported data governance initiatives through data normalization, integrity monitoring, and process improvement.
- Evaluated, tested, and implemented new and upgraded software systems to improve operational efficiency.
- Generated and analyzed reports from several data systems to support organizational decision making.
- Diagnosed and resolved reporting and database issues to maintain system performance and data reliability.
- Assessed changes to production systems and implemented updates to optimize functionality and reporting accuracy.
Call Center Representative
Theatermania/ Ovationtix
07.2016 - 10.2017
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
- Maintains call center database by entering data
- Updates job knowledge by participating in educational opportunities
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Education
Master of Arts - Operatic Performance
Mannes College of Music
New York, NY05-2018
Bachelor of Science - Vocal Performance
Oberlin College And Conservatory
Oberlin, OH05-2015
Skills
- Proficient in Microsoft Office software and Proprietary Data Entry Management systems
- Ability to learn new software applications
- Complete multiple clerical tasks assigned simultaneously on a daily basis, utilizing time management skills
- Effective writing, communications, and customer service skills
- Certified in CPR/First Aid and Proficient in medical terminology
- Reliability and dedicated team player
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Teamwork and collaboration
- Problem-solving
Accomplishments
- Named one of 100 Changemakers by the Milken Center for Advancing the American Dream for advancing equitable arts education through the innovation of the Playground Opera initiative.
- Invited Speaker, SparkTalks, Infosys Foundation USA, presenting innovative approaches to arts education and community engagement.
- Invited Panelist, OPERA America, contributing expertise on arts education, community engagement, and innovation in the performing arts.
- Co-developed the Playground Opera program, creating and presenting an interactive arts education model that expanded opera access to multiple Title I elementary schools through strategic school partnerships.
Languages
Italian
Professional Working
Timeline
Director of Education
Opera on Tap
05.2021 - 07.2025
Customer Success and Operations Specialist
Handy
09.2019 - 05.2021
Executive Assistant
Latin Fever On2 Dance Studio
08.2018 - 09.2019
Call Center Representative
Theatermania/ Ovationtix
07.2016 - 10.2017
Document Analyst
Arent Fox LLC, Law Firm
08.2015 - 05.2016
Master of Arts - Operatic Performance
Mannes College of Music
Bachelor of Science - Vocal Performance
Oberlin College And Conservatory
AWARDS
J.A. Demuth Scholarship 2012-2015
Dean's Scholarship in Performance, 2011-2015,
DC-CAP Gala Scholarship, 2011,
Washington DC Oberlin Alumni Scholarship, 2011-2012,
Leon Harris WJLA Channel 7 Harris Heroes, 2011,
Edith Grun Scholarship, 2012-2015,
DC-CAP Gala Scholarship, 2011-2013,