Victoria Borrero
Middlesex
Summary
Dedicated PCA/Certified Medication Aide with a strong focus on patient care, medication administration, and health monitoring. Committed to delivering compassionate care while ensuring accurate documentation and effective team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PCA/Certified Medication Aide
Zebulon House
Zebulon
05.2021 - Current
- Facilitated daily living activities and personal care to enhance resident comfort and dignity.
- Ensured clean, safe environments for residents and staff, promoting health and well-being.
- Monitored resident health, reporting changes to nursing staff.
- Documented care in resident records accurately and timely.
- Collaborated with multidisciplinary teams to enhance resident care plans.
- Trained new staff on resident care procedures and safety protocols, ensuring consistent quality of care.
- Administered prescribed medications following strict safety protocols and maintained accurate medication records.
Scheduler
Zebulon House
Zebulon
06.2025 - 09.2025
- Coordinated staff shift scheduling across multiple departments to ensure optimal coverage.
- Employed scheduling software to monitor assignments and implement adjustments promptly.
- Developed efficient processes for resource allocation and staff coverage optimization.
- Partnered with department heads to synchronize schedules with operational needs.
- Conducted meetings to resolve scheduling conflicts and address staffing issues efficiently.
- Maintained accurate records of employee availability and shift assignments.
- Communicated schedule changes effectively to all team members.
- Assigned tasks based on personnel skills and availability, prioritizing operational needs.
Shift Manager
Arbys
Zebulon
08.2015 - 06.2020
- Supervised team members during high-volume service periods to maintain service quality and efficiency.
- Trained new employees on customer service standards, improving team readiness and customer interactions.
- Managed inventory levels to guarantee stock availability and minimize shortages.
- Enforced food safety and cleanliness standards through regular inspections.
- Assisted in effectively resolving customer complaints, fostering satisfaction.
- Monitored equipment performance and reported maintenance needs for timely repairs.
- Implemented operational procedures that streamlined efficiency across all tasks.
- Cultivated strong relationships with staff, customers, and vendors to foster a collaborative work environment.
Education
NURSE AIDE 1 PROGRAM - NURSING
Fast Track Career Prep
Wilson, NC05-2026
High School Diploma -
East Wake High School
Wendell, NC06-2011
Skills
- Patient care
- Medication administration
- Patient assessment
- Vital signs monitoring
- Health monitoring
- Medication reminders
- Blood glucose testing
- Infection control
- Infection control standards
- Dementia care
- Daily living assistance
- Personal hygiene assistance
- Feeding assistance
- Mobility assistance
- Range of motion exercises
- End-of-life care
- Care plan implementation
- Patient documentation
- Record keeping
- Scheduling coordination
- Patient services
- Team collaboration
- Staff training
- Patient advocacy
- Family support
- Problem resolution
- Safety awareness
- Medical terminology
- Professional bedside manner
- Patient observation
- Empathetic support
- ADL support
- Sample handling
- Professional bedside manner
- Patient observation
- ADL support
- Patient assessment
- Sample handling
Certification
- Nurse Aide 1
Timeline
Scheduler
Zebulon House
06.2025 - 09.2025
PCA/Certified Medication Aide
Zebulon House
05.2021 - Current
Shift Manager
Arbys
08.2015 - 06.2020
NURSE AIDE 1 PROGRAM - NURSING
Fast Track Career Prep
High School Diploma -
East Wake High School