Overview
Work History
Education
Skills
Awards
Certification
Languages
Timeline
Generic

Victoria Aiken

Charlotte,NC

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Digital Engagement Specialist

[Current Employer]
- Current
  • Respond to inbound chats from customers regarding Ford vehicles
  • Answer questions related to using the FordPass app, basic vehicle concerns, and SYNC system setup and updates
  • Redirect customers as needed and provide contact information for external resources
  • Maintain high customer satisfaction by providing timely and accurate information

Customer Success Specialist

Wells Fargo
03.2021 - 01.2022
  • Navigating multiple computer systems; researching and assessing customer needs, and offering appropriate solutions
  • Quickly answering customer inquiries via phone responding to routine to moderately complex inquiries and resolving customer issues in a friendly and courteous manner

Technical Support Advisor

Conduent Solutions
08.2018 - 04.2020
  • Tier 1 Tech Support Advisor serves as the first contact point for identifying and resolving customer issues while providing exceptional customer service
  • Excelled in fast-paced, collaborative environment that requires accuracy, multitasking, and effective communication

Customer Support Specialist

Bluegrass Live Operators
10.2013 - 08.2019
  • Customer Support Professional who provided technical and product support to a wide range of clients while maintaining customer retention and satisfaction
  • Delivered a best-in-class customer experience while adhering to work guidelines, policies, and regulations

Administrative Assistant

U.S. Army Active Duty
03.2009 - 02.2017
  • Operations administrative assistant in charge of greeting visitors, providing direction, and resolving issues while serving as an active-duty soldier in the U.S
  • Army
  • Introduced a user-friendly electronic filing system while deployed, which reduced file retrieval time by 30% to maintain personnel records
  • Created and maintained all soldier records, reports, and awards while serving in a combat zone during a time of war
  • Financial Management Technician, responsible for the efficient and effective management of incoming and outgoing Army Reserve Soldiers
  • Performed various tasks including budgeting, disbursing, and accounting for government funds and Treasury checks

Education

Associate - Business Administration

American Military University
02.2015

Skills

  • Customer Service
  • Live Chat
  • Identifying customer needs and providing solutions
  • Documenting customer interactions
  • Providing feedback on customer service processes
  • Staying updated on new products, services, and policies
  • Sales
  • Budgeting & General Accounting
  • Document Management
  • Multi-line Phone Systems

Awards

  • OIF-OEF Campaign Badge, 07/01/12
  • United States Army Deployment badge, Not Provided
  • The Global War on Terrorism Expeditionary Medal, Not Provided
  • United States Army Deployment Medal, Not Provided

Certification

  • Certified Data Professional (CDP)
  • Microsoft Office Specialist (MOS) Certification
  • Project Management Professional (PMP)

Languages

English
Native or Bilingual

Timeline

Customer Success Specialist

Wells Fargo
03.2021 - 01.2022

Technical Support Advisor

Conduent Solutions
08.2018 - 04.2020

Customer Support Specialist

Bluegrass Live Operators
10.2013 - 08.2019

Administrative Assistant

U.S. Army Active Duty
03.2009 - 02.2017
  • Certified Data Professional (CDP)
  • Microsoft Office Specialist (MOS) Certification
  • Project Management Professional (PMP)

Digital Engagement Specialist

[Current Employer]
- Current

Associate - Business Administration

American Military University

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Victoria Aiken