Victor Mundo
Kernersville
Summary
Proactive professional with a strong background in customer service and security management. Known for excellent situational awareness and problem-solving skills, dedicated to fostering a secure environment while enhancing visitor experiences.
Overview
9
9
years of professional experience
Work History
Security Officer
Huntleigh USA
New York
09.2018 - 06.2025
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Engaged with staff and visitors to ensure understanding of security protocols and procedures.
- Completed incident reports to record security or loss prevention incidents.
- Greeted staff, guests, vendors, contractors upon arrival at facility entrance.
- Verified photo IDs and tickets to allow guests passage.
Cashier
Liberty Travel Plaza
Greentown
03.2016 - 08.2016
- Greeted customers and answered any questions they had about store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized for efficient transaction processing.
- Worked closely with front-end staff to assist customers.
- Built and maintained productive relationships with employees.
- Collaborated with team members to enhance customer service and streamline checkout processes.
Education
High School Diploma -
Tottenville HS
Staten Island, NY06-2014
Skills
- Emergency response
- Incident reporting
- Access control
- Surveillance management
- Security protocols
- Risk assessment
- Customer service
- Situational awareness
- Problem solving
- Time management
- Entrance control
- Surveillance
References
References available upon request.
Timeline
Security Officer
Huntleigh USA
09.2018 - 06.2025
Cashier
Liberty Travel Plaza
03.2016 - 08.2016
High School Diploma -
Tottenville HS