Victor Marshall
Dynamic banker with customer service experience at Wells Fargo, excelling in customer service and time management. Proven ability to resolve customer issues efficiently while maintaining high satisfaction levels. Skilled in time management and creative problem-solving, consistently delivering results and enhancing customer experiences through effective communication and support.
Work History
Banker
10 Years 11 MonthsCustomer to the general public
Assist customers with balance information
Question question and troubleshoot all customer issues
Manage handle time helping customer in a timely manner
Issue customer credit for overdraft fees as needed
Use soto code to indemnify other employees calling in
Navigate customers on website concerning digital wallet as needed
Attend meetings and follow schedule as needed
Escalate calls to next level support when needed
read all required scripts as needed at correct times as required