Victor Marshall
Charlotte
Summary
Dynamic banker with customer service experience at Wells Fargo, excelling in customer service and time management. Proven ability to resolve customer issues efficiently while maintaining high satisfaction levels. Skilled in time management and creative problem-solving, consistently delivering results and enhancing customer experiences through effective communication and support.
Overview
10
10
years of professional experience
Work History
Banker
Wells Fargo
11.2015 - Current
Customer to the general public
Assist customers with balance information
Question question and troubleshoot all customer issues
Manage handle time helping customer in a timely manner
Issue customer credit for overdraft fees as needed
Use soto code to indemnify other employees calling in
Navigate customers on website concerning digital wallet as needed
Attend meetings and follow schedule as needed
Escalate calls to next level support when needed
read all required scripts as needed at correct times as required
Education
No Degree - Communications
Columbia
Fairfax, VASkills
- Customer service
- Time management
- Creative thinking
- Cash management
Timeline
Banker
Wells Fargo
11.2015 - Current
No Degree - Communications
Columbia