Victor Goldberg
Faith,NC
Summary
Demonstrates ability to be innovative and assume increasing responsibilities with strong analytical, communication, and teamwork skills. Extensive experience at NCR Voyix and At&T, excelling in hardware maintenance and technical support. Proven ability to enhance customer satisfaction through strategic planning and complex problem-solving. Skilled in network configuration and team leadership, consistently delivering high-quality service and fostering strong relationships with clients and colleagues.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Engineer Level 2
NCR Voyix
03.2021 - 01.2025
- Service electromechanical equipment, ATM's, self-checkouts, POS systems, kiosks, single pocket proof encoders, and workstation systems.
- Oversee hardware maintenance, installation, network management, multi-vendor maintenance, staging and testing of equipment, and software support.
- Perform maintenance repairs and system overhauls as a matter of routine, including preventative measures to correct any and all technical problems before they happen.
- Understand the customer's business objectives and ensuring NCR Voyix is viewed as a strategic partner to help meet their goals.
Primes Technician
AT&T
07.2013 - 03.2021
- Prepared for installations by reviewing installation orders, gathering equipment, supplies, and tools, and coordinating schedules with customers.
- Maintaining and improving service and rapport with customers by accurately answering questions and quickly resolving issues through diagnosing, troubleshooting, repairing, replacing, and/or upgrading components.
- Planned for installations by evaluating location, locating access, and laying out equipment and wiring plan.
Store Receiving Specialist
Toys R Us
10.2004 - 11.2013
- Lead weekly district calls.
- Monitored time-sensitive projects for district leaders in a professional and timely manner.
- Acted as the main point of contact for any questions or concerns in the field.
- Developed strong cooperative relationships with coworkers and managers.
Education
Master of Science - Electronic Engineering Technology
ECPI University
Charlotte, NC05-2013
Skills
- Customer support
- Hardware maintenance
- Operating systems
- Documentation and reporting
- Device configuration
- Equipment installation
- Technical support
- Software installation
- Complex Problem-solving
- Assessing performance
- Strategic planning
Certification
Nashville State Community College
- Basic Electricity - February 2017
- Basic Electronics - April 2017
- Fiber Optics - October 2016
- Fiber Splicing - October 2016
Timeline
Customer Engineer Level 2
NCR Voyix
03.2021 - 01.2025
Primes Technician
AT&T
07.2013 - 03.2021
Store Receiving Specialist
Toys R Us
10.2004 - 11.2013
Master of Science - Electronic Engineering Technology
ECPI University
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