Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vickie Renfrow

Wendell ,NC

Summary

Dynamic leader with proven expertise in project coordination and staff management, honed at UNC Rex Healthcare. Excelled in enhancing operational efficiency and fostering team collaboration, significantly boosting productivity. Skilled in verbal communication and supervising staff, adept at driving projects to completion while maintaining high standards of service.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Administrative Representative

UNC Rex Healthcare
10.2008 - Current
  • Contributed to a positive work environment by assisting colleagues with various tasks as needed.
  • Collaborated with various departments to optimize workflow processes, resulting in increased productivity across the organization.
  • Prepared reports for management review, presenting relevant data in an organized manner that facilitated decision-making processes.
  • Assisted in reducing overhead costs by negotiating vendor contracts and monitoring supply inventory levels.
  • Coordinated company events, fostering team collaboration and boosting employee morale.
  • Assisted in procurements to secure adequate resources to facilitate operations.
  • Provided exceptional customer service, resolving client inquiries promptly and professionally.
  • Communicated factual and procedural information clearly, orally and in writing.
  • Maintained strict confidentiality when handling sensitive information, ensuring the privacy of employees and clients alike.
  • Managed multiple projects simultaneously, meeting deadlines while maintaining attention to detail and quality of work.
  • Developed strong relationships with vendors, ensuring timely delivery of goods and services at competitive prices.
  • Handled all incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
  • Answered multi-line phone system, routing calls, delivering messages to staff
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Retail Store Manager

Wendell Mart, Exxon
06.2004 - 02.2020
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.

Unit Secretary

UNC Rex Healthcare
02.2004 - 10.2008
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
  • Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
  • Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
  • Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
  • Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
  • Streamlined admission process for patients, reducing wait times and improving overall satisfaction.
  • Performed various administrative tasks by filing, copying and faxing documents.

Intake Specialist

UNC Rex Healthcare
03.1999 - 04.2004
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.

Education

East Wake High School
Wendell
06-1992

Skills

  • Verbal communication
  • Staff management
  • Project coordination
  • Supervising staff

Timeline

Administrative Representative

UNC Rex Healthcare
10.2008 - Current

Retail Store Manager

Wendell Mart, Exxon
06.2004 - 02.2020

Unit Secretary

UNC Rex Healthcare
02.2004 - 10.2008

Intake Specialist

UNC Rex Healthcare
03.1999 - 04.2004

East Wake High School

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