Vicki Broadnax
Raleigh
Summary
Adept at fostering guest relations and enhancing customer satisfaction, my tenure at Target honed my exceptional communication and stress tolerance skills. Achieved a notable increase in guest satisfaction through personalized service and efficient problem-solving. My detail-oriented approach and proficiency in financial transactions have consistently boosted loyalty and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Guest Advocate
Target
11.2022 - Current
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Greeted and assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Managed guest problems effectively, resulting in positive experiences for customers and business.
Front End Associate
Walmart
11.2021 - 10.2022
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
Line Associate
Kelly Services
10.2021 - 05.2022
- Developed strong working relationships with cross-functional teams, fostering collaboration for smoother operations.
- Contributed to achieving company objectives by consistently meeting or exceeding individual performance metrics.
- Completed all assigned tasks within targeted deadlines, keeping pace with demanding production schedules.
- Assisted in quality control efforts, ensuring each product met or exceeded company standards before shipment.
Cashier
Bed Bath & Beyond
02.2014 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Cultivated lasting connections with customers, boosting loyalty and repeat transactions.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier Assistant
Rite-Aid Pharmacy
02.2012 - 02.2014
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
Cashier
Khols
10.2008 - 01.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate In Engineering Technology - Computer Information Systems
PSI Institute
Silver Spring, MDAssociate In Engineering Technology - Computer And Information Systems
Computer Learning Center
Los Angeles, CASkills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Detail-oriented
Certification
Telecommuting Professional
NTI University
Boston, Massachusetts
Timeline
Guest Advocate
Target
11.2022 - Current
Front End Associate
Walmart
11.2021 - 10.2022
Line Associate
Kelly Services
10.2021 - 05.2022
Cashier
Bed Bath & Beyond
02.2014 - 05.2019
Cashier Assistant
Rite-Aid Pharmacy
02.2012 - 02.2014
Cashier
Khols
10.2008 - 01.2012
Associate In Engineering Technology - Computer Information Systems
PSI Institute
Associate In Engineering Technology - Computer And Information Systems
Computer Learning Center
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