VIC BLASUCCI
Davidson,NC
Summary
Service Operations and Business Transformation executive with 25+ years of leadership experience driving operational excellence, customer experience, organizational transformation, and profitable growth across North America. Proven track record leading organizations supporting more than $250M in annual revenue, 200+ employees, and multi-site operations. Experienced building highly engaged teams focused on customer experience, operational excellence, and profitable growth while creating 'One Team, One Client Experience' environments.
Overview
16
16
years of professional experience
Work History
Executive Vice President of Operations
CALEV SYSTEMS
Miami
01.2023 - Current
- Executive leader responsible for Customer Experience, Finance, IT, Automation, Sourcing, Estimating, and Process Improvement functions for an $80 million organization.
- Transformed an entrepreneurial organization into a scalable, process-driven operation through KPI-based performance management and accountability structures.
- Increased company revenue approximately 15% within two years while helping drive a threefold increase in EBITDA.
- Restructured Customer Service and Finance organizations to improve communication, accountability, responsiveness, and execution.
- Implemented NetSuite, executive leadership dashboards, and AI-driven workflow automation solutions.
NA Direct Service Operations Manager
INGERSOLL RAND
Davidson, NC
01.2021 - 01.2023
- Led North American service operations supporting more than $250 million in annual revenue, 200+ employees, approximately 150 service technicians, and 12–15 locations.
- Delivered a 42% improvement in service gross margins through operational excellence initiatives.
- Partnered in P&L; ownership and operational leadership.
- Reinforced a Safety First culture while improving workforce effectiveness and operational performance.
- Mentored Area Directors, Service Leaders, Sales Leaders, Operations Leaders, and Service Supervisors.
Area Services Leader
INGERSOLL RAND
Georgia, Tennessee & Alabama
01.2020 - 01.2021
Territory Services Operations Leader
INGERSOLL RAND
North America West
01.2017 - 01.2020
Service Operations Excellence (Change Agent)
INGERSOLL RAND
North America
01.2015 - 01.2017
- Led operational transformation initiatives focused on standard work, continuous improvement, workforce effectiveness, and business process optimization.
Standard Work & Process Excellence Leader
INGERSOLL RAND
North America
01.2012 - 01.2014
Services Manager
INGERSOLL RAND
Baltimore, MD
01.2010 - 01.2012
Education
Bachelor of Arts - Law and Society
Purdue University
West Lafayette, INSkills
- Oracle
- NetSuite
- Salesforce
- Siebel
- AI Workflow Automation
- Executive Dashboards
- KPI Reporting
Accomplishments
- Transformed an entrepreneurial company into a scalable, KPI-driven organization while helping drive a threefold increase in EBITDA.
- Executive leadership responsibility supporting an $80 million organization.
- Led North American service operations supporting more than $250 million in annual revenue.
- Delivered a 42% improvement in North American service gross margins.
- Partnered in P&L; leadership for service operations supporting more than $250 million in annual revenue.
- Two-time Ingersoll Rand President's Club Award recipient.
Timeline
Executive Vice President of Operations
CALEV SYSTEMS
01.2023 - Current
NA Direct Service Operations Manager
INGERSOLL RAND
01.2021 - 01.2023
Area Services Leader
INGERSOLL RAND
01.2020 - 01.2021
Territory Services Operations Leader
INGERSOLL RAND
01.2017 - 01.2020
Service Operations Excellence (Change Agent)
INGERSOLL RAND
01.2015 - 01.2017
Standard Work & Process Excellence Leader
INGERSOLL RAND
01.2012 - 01.2014
Services Manager
INGERSOLL RAND
01.2010 - 01.2012
Bachelor of Arts - Law and Society
Purdue University
CORE LEADERSHIP EXPERTISE
- Service Operations Leadership
- Contracting Operations
- Customer Experience
- Operational Excellence
- Organizational Transformation
- Financial Performance
- Team Development
- Continuous Improvement
- Resource Allocation
- Workforce Optimization
- KPI Management
- Change Management
- Strategic Planning
- Cross-Functional Leadership
MULTI-BRAND LEADERSHIP & CUSTOMER EXPERIENCE
Recognized for aligning diverse stakeholders, navigating organizational complexity, and building consensus around strategic priorities. Strong advocate of 'One Team, One Customer Experience.'
LEADERSHIP PHILOSOPHY
Build highly engaged teams, align resources to customer demand, and create operational systems that consistently deliver exceptional customer experience while driving profitable growth.