VI L
Burlington
Greensboro
1
Language
1
Certification
5
years of professional experience
Energetic and customer-focused Sales Floor Representative with months of experience in fast-paced retail environments. Proven track record of exceeding daily sales targets, maintaining pristine floor presentation, and delivering exceptional customer service that builds brand loyalty. Skilled in proactive product demonstration, efficient inventory management, and fast point-of-sale operations.
Work History
Sales Floor Representative
8 Months- Greeted customers, assessed needs, and provided product information, contributing to achievement of daily sales goals.
- Maintain highly organized, visually appealing sales floor displays according to corporate merchandising guidelines.
- Stocked shelves, monitored inventory levels, and processed incoming freight shipments to maintain sales floor readiness.
- Operate POS registers accurately, managing cash, card, and digital transactions while maintaining a balanced drawer.
- Resolved customer complaints efficiently, escalating complex issues to management for further assistance.
Hiring and Management
2 Years 11 Months- Oversee employee orientation and onboarding processes to ensure a smooth transition for new hires.
- Administered employee benefits programs while addressing employee inquiries to enhance understanding and usage of benefits.
- Manages employee payments, tax calculations, and compliance. It simplifies the payroll process by calculating gross pay, deductions, and net pay and issuing payments via direct deposit or printed checks.
- Utilized existing systems to maintain accurate employee records and generate reports.
- Handled conflict management, supporting employees and management in resolving workplace issues to foster a positive work environment.
- Handle conflict management effectively, provide support to employees and management in resolving workplace issues.
- Stay updated on employment labor laws to ensure compliance and mitigate risks for the organization.
- Worked at PLUTO Technologies Inc, Raleigh, NC
- Served as Hiring and Management
- Jan’21 to Dec ’23
- Responsibilities:
Reimbursement Specialist
3 Months- Provided financial guidance on hospital, HMO, and clinical services to patients, families, and third-party representatives.
- Provide healthcare billing and collection services.
- Verified eligibility for drug benefits by contacting insurance companies.
- Served as liaison between patients in special drug programs and insurance companies to facilitate access to medication.
- Trialcard supports patient access to medication by finding affordability options.
- Worked at Aerotek in Cary, NC.
- Served as a client contact for TrialCard Blizzard.
- Functioned as a Reimbursement Specialist.
- Outlined key responsibilities in role.
Education
MBA - Health Care
Graduated
Masters - pharmacy
Graduated
Bachelors - pharmacy
Graduated
Skills
Customer service
Sales & Upselling: Product knowledge
suggestive selling
promotions.
Floor Operations: Visual merchandising
stock replenishment
inventory control.
Technical Skills: POS systems
cash handling
inventory scanners.
Attention to detail in proofreading and similar types of paperwork.
Good Analytical skills.
MS office (Word
Excel
Adobe Creative Suite
Windows 10
Mac OS
QuickBooks
Work under pressure
Professional ethics
Analytical thinking
Detail-oriented proofreading
Accomplishments
PROFESSIONAL CREDENTIALS & LICENSURES
- Certified Professional Coder (CPC) / Medical Coding InfrastructureExpertise: Specialized in clinical data architecture, medical terminology translation, electronic health records (EHR) auditing, and absolute compliance with ICD-10-CM, CPT, and HCPCS Level II regulatory frameworks.
- Licensed Life Insurance Professional / Risk ManagementExpertise: Authorized financial and risk management professional; skilled in asset valuation, regulatory compliance, client advisory, and evaluating structural financial risk within healthcare and corporate systems.
- Commissioned Notary Public (State of North Carolina)Expertise: Appointed state official trusted with document verification, contract integrity, fraud prevention, legal witnessing, and executing high-stakes regulatory signing protocols.
Certification
- AAPC Certified as Professional Coder (CPC)
- EVENT Planner
- Life Insurance Certificate
- Notary Public
Languages
English
Full Professional
Timeline
Sales Floor Representative
Burlington
05.2025 - 01.2026Read More
Hiring and Management
PLUTO Technologies Inc
01.2021 - 12.2023Read More
Reimbursement Specialist
Aerotek
10.2020 - 01.2021Read More
JNT University
Bachelors from pharmacy
Read More
M.G.R. University
Masters from pharmacy
Read More
Strayer University
MBA from Health Care
Read More