Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Thompson

Swannanoa

Summary

Dynamic Bakery Manager with extensive experience at ingles-markets, excelling in order management and staff training. Proven track record in enhancing customer satisfaction and driving sales through effective team building and inventory control. Skilled in multitasking and fostering a positive work environment, ensuring high-quality baked goods and exceptional service.

Overview

30
30
years of professional experience

Work History

Bakery Manager

Ingles-markets
06.1995 - Current
  • Led team in daily bakery operations, ensuring product quality and safety standards.
  • Developed staff training programs to enhance baking techniques and customer service skills.
  • Monitored production schedules to ensure timely completion of orders and adherence to deadlines.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
  • Established performance goals and empowered bakers to exceed targets.
  • Customized supply ordering to match seasonal demand, ensuring availability of popular items and reducing excess stock.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Ac Reynolds High
Asheville, NC
01-1998

Skills

  • Order management
  • Employee scheduling
  • Supply ordering
  • Staff coaching and training
  • Multitasking and prioritizing
  • Employee training
  • Inventory and stocking
  • Customer service management
  • Critical thinking
  • Delegation and supervision
  • Sales floor organization
  • Team building and motivation

Timeline

Bakery Manager

Ingles-markets
06.1995 - Current

High School Diploma -

Ac Reynolds High

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Veronica Thompson