Veronica Thompson
Swannanoa
Summary
Dynamic Bakery Manager with extensive experience at ingles-markets, excelling in order management and staff training. Proven track record in enhancing customer satisfaction and driving sales through effective team building and inventory control. Skilled in multitasking and fostering a positive work environment, ensuring high-quality baked goods and exceptional service.
Overview
30
30
years of professional experience
Work History
Bakery Manager
Ingles-markets
06.1995 - Current
- Led team in daily bakery operations, ensuring product quality and safety standards.
- Developed staff training programs to enhance baking techniques and customer service skills.
- Monitored production schedules to ensure timely completion of orders and adherence to deadlines.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Monitored inventory levels and identified opportunities for cost savings.
- Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
- Established performance goals and empowered bakers to exceed targets.
- Customized supply ordering to match seasonal demand, ensuring availability of popular items and reducing excess stock.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Ac Reynolds High
Asheville, NC01-1998
Skills
- Order management
- Employee scheduling
- Supply ordering
- Staff coaching and training
- Multitasking and prioritizing
- Employee training
- Inventory and stocking
- Customer service management
- Critical thinking
- Delegation and supervision
- Sales floor organization
- Team building and motivation
Timeline
Bakery Manager
Ingles-markets
06.1995 - Current
High School Diploma -
Ac Reynolds High