Kaylin Rosas De Jesus
Charlotte
Summary
Resourceful Law Office Receptionist known for high productivity and efficient task completion. Skilled in client communication, appointment scheduling, and document management. Excel at multitasking, time management, and interpersonal communication to support legal teams and clients effectively. Maintain professionalism and confidentiality in sensitive matters, ensuring smooth office operations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Law Office Receptionist
Law office of Theodore Maloney
Charlotte
06.2024 - Current
- Greeted clients and visitors, providing a welcoming environment at the law office.
- Managed incoming calls, directing inquiries to appropriate attorneys or staff members.
- Scheduled appointments for clients, ensuring efficient use of attorney time.
- Supported attorneys by conducting basic research for case preparation when required.
- Handled confidential information in accordance with privacy regulations.
- Scheduled appointments with attorneys and other staff members.
- Maintained an organized reception area that was clean and inviting to guests.
- Greeted clients and visitors in person, on the telephone, or via email.
- Answered incoming calls, directed inquiries to appropriate staff members, and took messages when necessary.
- Verified client information by collecting data from customers prior to meetings with lawyers or other staff members.
- Organized and scheduled meetings, appointments, conferences, travel arrangements, and events.
Manager's Assistant
Quick Trip
Charlotte
09.2022 - 05.2024
- Assisted manager in daily operations and team coordination.
- Organized schedules and maintained staff attendance records.
- Managed inventory levels and coordinated supply orders.
- Provided customer service support and resolved inquiries promptly.
- Implemented store policies and ensured compliance among team members.
- Supported training sessions for new employees on procedures and policies.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Education
Garinger High School
Charlotte, NCSkills
- Appointment scheduling
- Phone etiquette
- Customer service
- Team coordination
- Effective communication
- Organizational skills
- Mail handling
- Conflict resolution
- Reception area maintenance
- Organization and prioritization skills
- Document management
- Scheduling appointments
- Answering calls
- Billing and invoicing
- Bilingual communication
- Professionalism
- Fluent bilingualism
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Law Office Receptionist
Law office of Theodore Maloney
06.2024 - Current
Manager's Assistant
Quick Trip
09.2022 - 05.2024
Garinger High School