Veronica Ham
Havelock
Summary
Proven educator and curriculum developer, adept in engaging diverse learners and fostering a positive environment. At Marine Corps Community Services, I spearheaded training programs, enhancing employee performance through innovative e-learning platforms and comprehensive workshops. I have expertise in instructional design and strong communication skills and have consistently improved training effectiveness and learner outcomes. I am an instructor with excellent interpersonal skills and have the ability to foster a positive learning environment conducive to success. I impart comprehensive topical knowledge in varied modalities to enhance deeper learning. I administer test instruments that validate course curriculum for which I am certified.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Red Cross Instructor (AP and LAP)
American Red Cross
06.2006 - Current
- Instructor Trainer Responsibilities
- Train Instructor Candidates (IC) in course and participant requirements when teaching the Adult & Pediatric First Aid/CPR/AED Instructor, Wilderness First Aid (WFA), or Basic Life Support (BLS) courses. Upon successful completion of the instructor course, and having maintained a current certification, instructor access is granted and new instructors can begin teaching immediately after being entered into the Red Cross Learning Center.
- Instructor Responsibilities
- Train candidates in required skills for Adult & Pediatric First Aid/CPR/AED, BLS or WFA. Ensure participants can perform the skill to the standard and can pass written testing if required. Upon successful completion, candidates will be granted the certification they tested for. Consistent use of critical eye as participants are performing the required skills. Redirection/correction is given if needed. Appropriate videos and references are used during the course and student equipment provided is demonstrated.
Training Administrator
Marine Corps Community Services
01.1982 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Optimized knowledge transfer by leveraging a variety of teaching methods including lectures, hands-on activities, and group discussions during trainings.
- Partnered with external vendors to provide specialized trainings where necessary, expanding internal capabilities while maintaining costefficiency.
- Managed budgets for training initiatives, ensuring cost-effective allocation of resources.
- Implemented innovative e-learning platforms to facilitate remote access to training materials, accommodating various learning styles and schedules.
- Served as a subject matter expert in the field of Training Administration, staying informed on industry trends and best practices to inform organizational training strategies.
- Developed customized workshops addressing critical skills such as communication, leadership, and time management for enhanced workplace productivity.
- Managed scheduling and logistics for training events, ensuring seamless execution and minimal disruption to daily operations.
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Scheduled and coordinated training sessions, including booking facilities and ensuring training materials were on hand.
- Produced training manuals, presentations and resources for enhanced learning.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Verified training program compliance with applicable laws and regulations.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Compiled training handbook and related course materials.
- Managed new employee orientation training process for more than 120 employees each year.
- Worked with management to identify, plan, align, and address training needs.
- Selected, developed and delivered classroom and online training materials to meet program needs.
- Facilitated high-quality training program delivery to employees and internal stakeholders.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Coordinated and prioritized required training courses for all organizational employees.
Education
Master of Science - Organizational Leadership And Human Perf Imp
Colorado State University
Englewood, CO06.2014
Bachelor of Science - Management & Organizational Development
University of Mount Olive
Mount Olive, NC05.1989
Associate of Science - Drafting And Design Technology
Craven Community College
New Bern05.1979
High School Diploma -
Havelock High School
Havelock, NC05.1976
Skills
Strong Communication Skills, Public Speaking, Class Instruction, Group and Individual Instruction, Understanding of Learning Styles, Lesson Planning, Curriculum Development, Expertise in Subject Matter, Ability to Motivate Students, Continuous Personal & Professional Development for self and others, Collaborative Team Player, Engaging Presentation Style, Flexible Instructional Techniques, Adaptable Teaching Approach, Classroom Management, Exceptional Recordkeeping, Online Teaching Experience, Interpersonal Relationship Building, Student Evaluation, Progress Evaluations, Multicultural Sensitivity, Testing and Grading (formal and informal), Classroom Management Techniques, Instructional Design Knowledge, Student Records Management, Cultural Sensitivity, Curriculum Development Expertise, Curriculum Design, Problem-Solving, Interpersonal and Social Skills, Schedule Management, Relationship Building, Conflict Resolution, Positive Learning Environment, Diversity and Inclusion, Positive Reinforcement, Safety Protocols, Student Motivation and Engagement, Student-Centered Learning, Online Teaching, Standardized Testing, Co-Teaching and Co-Planning, Instructional Design
Certification
I facilitate Stephen Covey programs, numerous Red Cross content areas, all mandated and supervisory areas of my workplace. I hold the Global Career Development Facilitator certification, Sexual Assault Victim Advocate certification, and am currently working to achieve the Associate Certified Coach Level 1 Certification through Shipley Coaching, an An Accredited International Coaching Federation Education Program.
Timeline
Red Cross Instructor (AP and LAP)
American Red Cross
06.2006 - Current
Training Administrator
Marine Corps Community Services
01.1982 - Current
Master of Science - Organizational Leadership And Human Perf Imp
Colorado State University
Bachelor of Science - Management & Organizational Development
University of Mount Olive
Associate of Science - Drafting And Design Technology
Craven Community College
High School Diploma -
Havelock High School
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