Veronica Garay
Wendell
Summary
Results-driven professional with a strong ability to learn quickly and adapt to new challenges. Proven track record in delivering outcomes in demanding environments while maintaining high standards. Expertise in product introduction, client education, and pricing strategy implementation. Skilled in territory development and identifying customer needs to provide effective solutions.
Overview
11
11
years of professional experience
Work History
Design Consultant
3 Day Blinds
05.2023 - Current
- Conduct and provide excellent in home consultations
- Solutions oriented professional while serving customer inquiries
- Manage and schedule appointments
- Meet monthly sales goals and constantly innovate to grow the business
- Assist in training fellow designers either virtually or in person
- Conduct a working relationship with external partners
- Participate in marketing and sales focus groups to create better processes and technology to further grow the business
Executive Administrative Assistant
AFM Designs, LLC
Wendell
09.2018 - Current
- Manage professional and personal scheduling for Owner, including agendas, mail, email, phone calls, client management, and other company logistics
- Create and distribute invoices.
- Coordinate complex scheduling and calendar management, as well as content and flow of information to business owner.
- Manage travel logistics and activities, including accommodations, transportation, and meals
- Provide administrative and office support, such as typing, dictation, spreadsheet creation, faxing, and maintenance of filing system and contacts database
- Maintain professionalism and strict confidentiality with all materials
- Organize team communications and plan events, both internal and off-site
In-Home Designer
Smith & Noble
10.2019 - 05.2023
- Conduct and provide excellent in home consultations
- Solutions oriented professional while serving customer inquiries
- Manage and schedule appointments
- Meet monthly sales goals and constantly innovate to grow the business
- Assist in training fellow designers either virtually or in person
- Conduct a working relationship with external partners
- Participate in marketing and sales focus groups to create better processes and technology to further grow the business
Safety Supervisor
Bouncers & Slydos
03.2019 - 10.2019
- Ensured compliance with safety standards, resulting in measurable improvements in team performance.
- Directed safety protocols to achieve consistent adherence and enhance operational efficiency.
- Implemented safety measures that significantly reduced risks and improved workplace safety.
Sales Management
Blinds To Go
04.2017 - 03.2019
- In charge of boosting team sales, development, and relationships.
- Ensure customer satisfaction.
- Ensured sales and performance goals were meet
- Create processes and strategies to grow success.
Food Service Management Trainee
Panera Bread
04.2015 - 04.2017
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
- Responsible for ensuring that all administrative duties are completed accurately, on time and in accordance with company policies and procedure.
- Multitasked in a fast pace environment, interacted with a diverse population, and used problem solving skills to control customer dissatisfaction with product and/or service.
Administrative Assistant
Alessandro & Associates
04.2014 - 04.2015
- Provided administrative and office support for multiple supervisors.
- Maintained maintenance of office equipment and organized files.
- Collected information from government agencies, Insurance companies, and clients.
- Resolved administrative problems by identifying the issues and analyzing it to find solutions.
Education
B.S. - Business Management
Farmingdale State College
Farmingdale, NY05.2013
Skills
- Customer service excellence
- Typing speed: 99 wpm
- Microsoft Office Suite proficiency
- Customer relationship management
- Appointment scheduling
- Business process improvement
- Client management
- Problem solving
- Attention to detail
- Time management
- Negotiation skills
- Customer needs assessment
- Strategic thinking
- Analytical skills
- Project management
- Production support
- Client satisfaction strategies
- QuickBooks expertise
- Sales proficiency
- Excel expertise
- Word processing proficiency
- Cross-functional collaboration
- Salesforce field service management
Timeline
Design Consultant
3 Day Blinds
05.2023 - Current
In-Home Designer
Smith & Noble
10.2019 - 05.2023
Safety Supervisor
Bouncers & Slydos
03.2019 - 10.2019
Executive Administrative Assistant
AFM Designs, LLC
09.2018 - Current
Sales Management
Blinds To Go
04.2017 - 03.2019
Food Service Management Trainee
Panera Bread
04.2015 - 04.2017
Administrative Assistant
Alessandro & Associates
04.2014 - 04.2015
B.S. - Business Management
Farmingdale State College
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