Veronica De Martinez

Taco Bell

06.2023 - 10.2024

Cooperated with coworkers to improve customer experience and manage storefront.
Supervised employees and oversaw quality compliance with company standards for food and services.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Exercised composure under pressure and in escalated customer service scenarios.
Set overall vision and provided team leadership.
Coached crew members to optimize performance and motivate toward more efficient work.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Excelled in every store position and regularly backed up front-line staff.
Tracked receipts, employee hours, and inventory movements.
Trained and mentored new employees to maximize team performance.
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Addressed customer needs and made product recommendations to increase sales.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Built relationships with customers to encourage repeat business.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.