Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Veronica Cunningham

Candor,NC

Summary

Dynamic professional with a strong background in customer service and client interaction. Skilled in effective communication and multitasking, delivering exceptional support in fast-paced environments. Committed to fostering positive relationships and enhancing client experiences.


Resourceful counseling professional with experience in providing individual and group support to help clients suffering from substance abuse issues. Skilled in developing and implementing treatment plans, conducting assessments and providing referrals to external resources. Committed to advocating for client rights and helping build positive coping skills.

Overview

19
19
years of professional experience

Work History

Part Time Pick and Prep Host

Lowes Foods
11.2019 - Current

Ensured all fruits and vegetables were within the specified dates and prepared them for guest consumption in accordance with Lowes Foods requirements and the State of North Carolina Health Department .


Maintained daily production sheets.


Took orders by phone and walk-ins, answering all of the guests questions.



Substance Abuse Counselor

PORT Human Services
07.2017 - 11.2019
  • Developed individual treatment goals based on history and diagnosis under the supervision of a qualified professional.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning under the supervision of a qualified professional.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs under the supervision of a qualified professional.
  • Provided counseling and support to clients with substance abuse issues under supervision of a qualified professional.
  • Transported clients to daily AA and NA meetings ensuring a safe and therapeutic environment .
  • Maintained and reported daily notes about client activities and progression the the PORT database.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources under the supervision of a qualified professional.

Business Continuity Coordinator

AXA
07.2006 - 07.2010
  • Entered data, generated reports, and produced plans for the continuity of the business at alternate site.
  • Gathered and organized materials to support operations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Set up and maintained the company's security database.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.

Education

Associate of Applied Science - Human Services-concentration Substance Abuse

Sandhills Community College
Pinehurst, NC
05-2016

AXA
New York, NY
06-2007

Skills

  • Customer service via phone
  • Menu optimization
  • Precision in order fulfillment
  • Client interaction
  • Strong multitasking skills
  • Effective task prioritization
  • Strong verbal communication
  • Effective communication skills
  • Food allergy awareness
  • Customer service
  • Guest relations
  • First aid training

Accomplishments

Honorable discharge from U.S. Air National Guard attaining the rank of E7 Master Sargent .


Air Traffic Controller Certified. Certified Tower Operator.


Deployed four times in support of Iraqi Freedom


Attained Air Force Commendation Medal

Attained Air Force Achievement Medal


Timeline

Part Time Pick and Prep Host

Lowes Foods
11.2019 - Current

Substance Abuse Counselor

PORT Human Services
07.2017 - 11.2019

Business Continuity Coordinator

AXA
07.2006 - 07.2010

Associate of Applied Science - Human Services-concentration Substance Abuse

Sandhills Community College

AXA
Veronica Cunningham