Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Barron

Jacksonville

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability,

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Sonic drive in
Midway Park
07.2023 - Current
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Formed and sustained strategic relationships with clients.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.

Crew Trainer

McDonald's Restaurant
Goldsboro
04.2021 - 07.2023
  • Assisted management in developing strategies to improve customer service standards.
  • Organized team building activities to foster a positive work environment among crew members.
  • Adapted training approaches to accommodate individual learning needs.
  • Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
  • Devised programs to develop executive potential among employees in lower-level positions.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Created and offered additional materials to enhance training.
  • Administered tests at the end of each module to evaluate understanding of topics covered.
  • Developed and implemented training programs to ensure crew members were adequately prepared for their roles.

Bojangles Cashier

Mr Larry
Goldsboro
10.2020 - 04.2021
  • Recognized by management for providing exceptional customer service.
  • Completed routine maintenance and repair.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed household errands and other essential duties.
  • Performed other duties as assigned by management.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Education

High School Diploma -

White Oak High School
06-2018

Skills

  • Employee training
  • Customer relationship management
  • Customer service and engagement
  • Performance evaluations
  • Process improvements
  • Staff management
  • Relationship building and management
  • Vendor management
  • Customer service
  • Decision making
  • Motivational techniques

Timeline

Assistant Store Manager

Sonic drive in
07.2023 - Current

Crew Trainer

McDonald's Restaurant
04.2021 - 07.2023

Bojangles Cashier

Mr Larry
10.2020 - 04.2021

High School Diploma -

White Oak High School

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Veronica Barron