Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Vernon Maddox

Charlotte

Summary

Dynamic professional with a proven track record at American Airlines, excelling in safety awareness and problem-solving. Demonstrated ability to lead teams and enhance customer experiences, ensuring seamless operations across departments. Skilled in dangerous goods handling and fostering teamwork, consistently meeting production targets and maintaining high standards of service.

As a crew chief I have led a crew for five years carrying out multiple task. Ensuing safety and on time departures.

Overview

15
15
years of professional experience

Work History

Fleet Service Clerk

American Airlines
03.2016 - Current
  • Guided planes for all arrivals and departures with strong focus on safety.
  • Assessed cargo for proper handling and safety during operation
  • Tracked all critical data related to cargo weight and delivery location.
  • Deiced aircraft and guided to proper gate and runway positions.
  • Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
  • Towed aircraft to gates and hangars using tractors and other vehicles.
  • Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
  • Operated de-icing equipment such as truck-mounted cranes and sprayers.

Production Associate

BMW Manufacturing
08.2010 - 12.2016
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
  • Met production targets and tight deadlines by collaborating closely with team members.

Service Drive Manager

Hendrick Automotive Group
09.2009 - 07.2012
  • Addressed customer complaints promptly and professionally, resolving issues effectively to maintain client trust and loyalty.
  • Ensured high-quality customer service by maintaining a clean, organized, and inviting service drive environment.
  • Led team meetings regularly to discuss goals, progress updates, challenges faced by staff members along with brainstorming solutions together as a unit.
  • Collaborated with sales and parts departments to ensure seamless customer experiences across all touchpoints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Education

GED -

Central Piedmont Community College
Charlotte, NC

Skills

  • Dangerous goods handling
  • Ground support coordination
  • Safety awareness
  • Forklift operation
  • Stress tolerance
  • DOT policies
  • Teamwork
  • Problem-solving
  • Time management
  • Multitasking
  • Punctuality
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Heavy lifting

Accomplishments

    Crew chief (American Airlines)

Timeline

Fleet Service Clerk

American Airlines
03.2016 - Current

Production Associate

BMW Manufacturing
08.2010 - 12.2016

Service Drive Manager

Hendrick Automotive Group
09.2009 - 07.2012

GED -

Central Piedmont Community College

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Vernon Maddox