Verna McKinney
Newland
Summary
Dynamic administrative professional with extensive experience at Watauga County Planning & Inspections, excelling in customer service, meticulous documentation, and providing comprehensive administrative support. Proven ability to enhance operational efficiency through effective scheduling and file organization. A dedicated team player and adept at fostering strong client relationships. Known for effective communication, reliability and prepared for clerical role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Watauga County Planning & Inspections
08.2021 - Current
- Coordinated scheduling for inspections.
- Assisted in maintaining compliance with local regulations, zoning, and erosion control ordinances.
- Managed and maintained vouchers, travel authorization/expenses, payroll, monthly and annual reports.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Program Assistant
Watauga Child Support
07.2010 - 08.2021
- Assisted in the preparation and organization of documentation for court hearings and legal proceedings.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Managed both digital and physical filing systems and retrieved documents as required.
- Enhanced team productivity by organizing efficient filing systems and workflow procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Accounts Payable Clerk
Watauga Finance
04.2008 - 07.2010
- Maintained organized digital filing system for documentation and records retrieval.
- Monitored vendor relationships, resolving discrepancies to maintain positive business partnerships.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Reviewed employee expense reports against company policies, safeguarding county funds from misuse.
- Trained new team member on accounts payable processes, fostering a productive work environment.
- Minimized late fees and interest charges by tracking payment due dates.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
Education
High School Diploma -
Avery High
Newland, NCSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- File organization
- Microsoft outlook
- Customer and client relations
- Filing
- Clerical support
- Documentation and recordkeeping
- Scheduling and calendar management
- Dedicated team player
- Verbal communication
- Meticulous attention to detail
- Multi-line phone systems
- Employee timesheet processing
Certification
Notary Public
Timeline
Administrative Assistant
Watauga County Planning & Inspections
08.2021 - Current
Program Assistant
Watauga Child Support
07.2010 - 08.2021
Accounts Payable Clerk
Watauga Finance
04.2008 - 07.2010
High School Diploma -
Avery High