Vera Whitlow
Charlotte
Summary
Dedicated and reliable professional with experience at Charlotte-Mecklenburg Animal Care & Control, skilled in emergency response and animal care. Proven ability to monitor behavior and ensure safety, while fostering trust with animals. CPR and Lifeguard certified and committed to maintaining high standards of care and cleanliness in all environments.
Overview
3
3
years of professional experience
Work History
Dog Walking Volunteer
Charlotte-Mecklenburg Animal Care & Control
11.2025 - Current
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Provided dog with water for adequate hydration on longer walks.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Educated visitors and staff on proper animal care and handling.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Lifeguard
Trident Aquatics
05.2025 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Provided friendly customer service to guests and addressed concerns.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Assisted in organizing and implementing recreational activities and programs.
- Scanned main areas to monitor for any safety risks.
- Entered water immediately to pull struggling swimmers to safety.
- Shared tips with patrons on swimming techniques and strength training.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Retail Sales Associate
Shower Me With Love
08.2023 - 11.2024
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Charlotte Catholic High School
Charlotte, NC05-2027
Skills
- Valid Driver's license
- Emergency response
- Endurance
- Punctual and reliable
- Schedule management
- Behavior monitoring
- Environmental awareness
- Honest and trustworthy
- Basic animal care
- Hazard removal
- Safety oversight
- General maintenance
- Safety training
- Effective problem-solver
- Chemical level testing
- First aid and CPR
- First aid
- CPR certified
Languages
Latin
Limited Working
English
Native or Bilingual
Timeline
Dog Walking Volunteer
Charlotte-Mecklenburg Animal Care & Control
11.2025 - Current
Lifeguard
Trident Aquatics
05.2025 - Current
Retail Sales Associate
Shower Me With Love
08.2023 - 11.2024
High School Diploma -
Charlotte Catholic High School