Venita Proctor
Charlotte
Summary
Resourceful Investigative Assistant known for high productivity and efficient completion of tasks. Possess specialized skills in data analysis, evidence collection, and report writing. Excel in critical thinking, problem-solving, and communication, ensuring success in supporting investigations comprehensively.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
32
32
years of professional experience
1987
1987
years of post-secondary education
Work History
Tax Fraud Investigative Assistant - TFIA
Internal Revenue Service, IRS
08.1988 - 02.2017
- Conducted research on tax regulations and compliance procedures.
- Assisted in preparing case documentation for investigations.
- Analyzed financial records for discrepancies and irregularities.
- Research multiple databases to identify and or analyze records for fraudulent activity.
- Serve subpoenas to agencies on the client or business, which is being investigated.
- Assist agents on search warrants that has been processed for investigation.
- Maintain and file records on clients or business for a certain period of time.
- Manage and input employees time management into the database for payroll.
- Coordinated with other government agencies during investigations.
- Maintained organized case files and relevant documentation systems.
- Supported senior investigators by compiling evidence and reports.
- Communicated findings effectively to assist in case resolution.
- Drafted correspondence related to active investigations including subpoenas, search warrants and arrest warrants.
- Conducted interviews with victims, witnesses and suspects to obtain additional information relevant to investigations.
- Conducted research using various databases and public records resources to locate individuals or verify facts related to cases under investigation.
- Responded quickly and effectively when called upon by investigators to assist with urgent matters relating to an investigation.
Airline Ticket Agent
Piedmont Airlines - Ronald Reagan National Airport
Washington
07.1985 - 07.1987
- Assisted passengers with ticketing and check-in procedures at Ronald Reagan National Airport.
- Resolved customer inquiries and provided travel information with efficiency and courtesy.
- Processed flight changes and refunds while adhering to airline policies and regulations.
- Maintained accurate records of ticket sales and passenger interactions in the system.
- Assisted with customer inquiries regarding flight information, baggage policies, and seating arrangements.
- Communicated effectively with team members throughout shift changes.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Greeted customers and provided ticketing assistance.
- Verified passenger identification documents prior to boarding flights.
- Coordinated with airlines to ensure that all passengers were properly boarded on flights.
- Provided customers with accurate directions to the airport terminal.
- Helped travelers find locations within airport complex.
- Built and maintained productive relationships with employees.
Education
Surratsville Sr High
Clinton, MDSkills
- Microsoft Word
- Excel
- PowerPoint
- Data entry skills
- Great Customer service
- Maintain and Organize files
References
References available upon request.
Timeline
Tax Fraud Investigative Assistant - TFIA
Internal Revenue Service, IRS
08.1988 - 02.2017
Airline Ticket Agent
Piedmont Airlines - Ronald Reagan National Airport
07.1985 - 07.1987
Surratsville Sr High