Vasilios Koutris
Fletcher
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
year of professional experience
Work History
Book Keeper
Ingles Markets Inc
Hendersonville, NC
10.2023 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Cashier
Ingles Markets Inc
Hendersonville, NC
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Stocker
Ingles Markets Inc
Hendersonville, NC
10.2023 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Service Clerk
Ingles Markets Inc
Hendersonville, NC
10.2023 - Current
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
Meat Department Clerk
Ingles Markets Inc
Hendersonville, NC
10.2023 - Current
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Followed proper safety, handling, and cross-contamination procedures.
- Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
- Trained new staff members on proper sanitation procedures, cutting techniques, and customer service skills, resulting in an efficient and cohesive team environment.
Deli Clerk
Ingles Markets Inc
Hendersonville, NC
10.2023 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
North Henderson Highschool
Hendersonville, NCHigh School Diploma -
Penn Foster
Online07-2024
Skills
- Superior attention to detail
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
Accomplishments
- My positive attitude and leadership skills lead me to becoming a Star Camp Counselor for the Fletcher Police Department
- I am a GOYA member (Greek Orthodox Youth Association of America)
- I was a part of the North Henderson High School basketball team as well as a member of the GOYA basketball team of Asheville
- All star at Winter Youth Rally (A basketball tournament between all the GOYA churches)
- Working as a supervisor for special needs students at the Special Olympics
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Timeline
Book Keeper
Ingles Markets Inc
10.2023 - Current
Cashier
Ingles Markets Inc
10.2023 - Current
Stocker
Ingles Markets Inc
10.2023 - Current
Service Clerk
Ingles Markets Inc
10.2023 - Current
Meat Department Clerk
Ingles Markets Inc
10.2023 - Current
Deli Clerk
Ingles Markets Inc
10.2023 - Current
North Henderson Highschool
High School Diploma -
Penn Foster
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