VANIKA BOSTIC
High Point
Summary
Results-driven professional with a strong background in customer service and technical support, seeking a challenging position in a reputable organization. With seven years of experience in troubleshooting and resolving technical issues, consistently delivering exceptional customer service and fostering positive client relationships. Dedicated to providing efficient solutions and ensuring customer satisfaction, while also maintaining a high level of professionalism and attention to detail.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Newell Brands
08.2023 - Current
- Managed challenging calls effectively, delivering satisfactory resolutions.
- Assisted customers with product, service, and company information inquiries via chat, email, and phone.
Technical Support Agent
Apple
11.2019 - 08.2023
- Provides remote technical support for iOS and macOS devices, diagnosing and resolving customer issues.
- Demonstrates strong problem-solving skills to isolate and troubleshoot technical problems effectively.
Rewards Specialist
Deluxe Corporation
11.2017 - 06.2019
- Ensured high levels of customer satisfaction by delivering exceptional service and fostering positive client relationships.
- Assisted clients with their reward programs, provided recommendations on utilizing earned points, and resolved customer conflicts or complaints within company guidelines.
Intake Specialist
Spectaforce Technology
08.2016 - 11.2017
- Processed medical claims and assisted customers with plan benefits and eligibility for doctor visits.
- Demonstrated proficiency in billing, coding, and issuing credits to customer accounts.
Education
Business Administration
Johnson C. Smith University
Charlotte, NC04.2025
Skills
- Strong expertise in medical claim processing, coding/billing, and proficient use of Microsoft Word and Excel
- Excellence in customer service and resolving billing accounts/receivable matters
- Proficient in shipping and receiving operations, warehouse management, and maintaining inventory accuracy
- Experience in call center operations, providing exceptional service and handling customer inquiries effectively
- Strong expertise in troubleshooting Apple iOS and macOS devices, offering technical support and resolving issues
- Well-versed in help desk support, assisting users with iPhone, Blackberry, and Android devices
- Proficient in Microsoft Windows, utilizing its functionalities for various tasks
Timeline
Customer Service Representative
Newell Brands
08.2023 - Current
Technical Support Agent
Apple
11.2019 - 08.2023
Rewards Specialist
Deluxe Corporation
11.2017 - 06.2019
Intake Specialist
Spectaforce Technology
08.2016 - 11.2017
Business Administration
Johnson C. Smith University
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