Vania Encheva
Asheville
Summary
Goal-oriented Sales & Service Representative with a proven track record of exceeding sales goals and building strong customer relationships. Skilled in customer service, account management, and sales presentations. Known for exceptional interpersonal communication and problem-solving abilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sales & Service Representative
First Citizen Bank
Candler
07.2024 - 03.2025
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
- Completed financial transactions, including deposits, withdrawals, and loan payments.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Balanced cash drawer daily at the end of each shift to ensure accuracy.
- Processed loan payments, credit card payments, and other monetary transactions accurately.
- Ensured that all customer data was kept confidential according to bank policy standards.
- Verified the accuracy of customer account information prior to processing transactions.
- Adhered to security and regulatory requirements surrounding financial transactions.
- Handled incoming calls from customers regarding their accounts or inquiries about bank policies in a courteous and professional manner.
- Cross-sold bank products to existing customers while meeting sales goals set by management.
- Updated account information for customers when requested, including address changes or name modifications.
- Assisted customers with account inquiries and transaction processing.
- Educated clients about banking products and services available.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to enhance customer service strategies.
- Maintained accurate records of customer interactions and transactions.
- Conducted outreach to promote new services to existing clients.
- Resolved customer issues promptly and professionally.
- Provided customer service and sales support to customers over the phone.
- Performed administrative tasks such as filing paperwork and updating records in databases.
- Developed strong relationships with customers through regular follow-up contact.
Guest Service Representative
The Manhattan Club
Manhattan
07.2004 - 03.2024
- Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints.
- Adhered to company standards for guest satisfaction ensuring an enjoyable experience for all visitors.
- Answered incoming calls promptly and courteously, providing accurate information about the hotel services.
- Addressed customer complaints and provided timely solutions.
- Performed daily cash-outs and reconciliations of all transactions.
- Developed a strong understanding of company policies and procedures.
- Served as a primary contact for guest needs or complaints.
- Used hotel communication log and verbal or electronic means to notify fellow associates and supervisors of pertinent information.
- Managed the front desk area including reception duties such as welcoming guests, assigning rooms, registering arrivals and departures, and verifying identification and credit cards.
- Coordinated with housekeeping to handle special requests for customers.
Executive Assistant
Brookwood Company
Manhattan
03.1997 - 07.2004
- Provided administrative support services such as preparing reports, transcribing meeting minutes, conducting research.
- Demonstrated proficiency in calendar management, scheduling and coordinating executive-level meetings.
- Developed and maintained filing systems for confidential documents, emails, spreadsheets and other materials.
- Managed and organized confidential information to maintain privacy.
- Coordinated executive calendar by scheduling meetings with appropriate parties and confirming availability.
- Assisted with event planning by making travel arrangements and reserving venues when necessary.
- Actively collaborated with senior leadership to develop efficient office processes and procedures.
- Answered phones, handled calls, and fielded appointment requests to assist supervisors.
- Monitored and maintained executive files and records.
- Created purchase orders for office supplies using cost effective methods.
- Managed and maintained executives' schedules.
- Made travel arrangements for executives.
- Provided clerical support to other departments.
Education
High School Diploma -
Naiden Gerov
Lom, BulgariaSkills
- Goal oriented
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Sales presentations
- Product and service sales
- Complex Problem-solving
- Account management & service
- Teamwork
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
- Organizational skills
- Cash handling
- Financial transaction processing
- Regulatory compliance
- Customer relationship management
- Communication skills
- Client education
- Call handling
- Call center customer service
Certification
NCCAP 5030012-24NT
References
References available upon request
Languages
- English - Fluent
- Bulgarian - Fluent
- Macedonian - Advanced
- Serbian - Advanced
- Russian - Conversational
Timeline
Sales & Service Representative
First Citizen Bank
07.2024 - 03.2025
Guest Service Representative
The Manhattan Club
07.2004 - 03.2024
Executive Assistant
Brookwood Company
03.1997 - 07.2004
High School Diploma -
Naiden Gerov