VANESSA White
Greensboro,NC
Summary
Professional with strong background in employment services, equipped to drive impactful results. Skilled in talent acquisition, career counseling, and workforce development. Highly collaborative, adaptable to changing needs, and focused on achieving team goals. Known for reliability, strong interpersonal skills, and results-oriented approach.
Overview
17
17
years of professional experience
Work History
Employment Specialist
Express Employment Professionals
07.2024 - Current
- Placed over 150 associates into sustainable employment, maintaining an average time-to-fill of just 24-36 hours.
- Manage a book of over 2000 billed weekly hours
- Developed partnerships with 50+ local employers, expanding job opportunities in our designated territory.
- Reduced time-to-placement by 40% by streamlining intake and matching processes.
- Reduced agency spend by 20% by building a robust internal pipeline and leveraging employee referrals.
- Stay updated on employment laws and regulations, ensuring compliance in HR practices.
- Sourcing Candidates by utilizing various methods to identify candidates, including job boards, social media, networking and employer and associate referrals.
- Review applications and resumes to shortlist candidates who meet the job requirements, assessing qualifications, experiences and skills.
- Organize and conduct interviews. In-person and virtually, to evaluate candidates' skills and culture fit
- Manage the hiring process by overseeing the entire recruitment process from job posting to onboarding
Inside Sales Representative
Yelp
01.2023 - 05.2024
- Educated, strategized, and successfully discussed Yelp advertising programs through a high volume of outbound dialing to business owners
- High volume calling. Dialed 80-100 calls daily
- Owned and managed a pipeline of over 1200 clients in all business sectors.
- Achieved and consistently exceed monthly quotas
- Provided problem solutions for business owners
- Built long-term relationship with business owners
Application Reviewer
National Board Of Certified Counselors
03.2019 - 07.2022
- Reviewed 25 Professional Counseling applications provided by client daily.
- Communicated clearly and concisely with applicants, clients, and other professionals via letter, telephone, and email.
- Ensured each applicant meets licensure requirements and regulations set forth by state
- Demonstrated professional, political, and cultural aptitude with ability to work with diverse individuals, groups, and organizations.
- Exhibited high degree of self-motivation and ability to work independently.
- Educated applicants on state's licensing procedures and processes.
- Completed paperwork, recognized discrepancies and promptly addressed for resolution.
- Managed competing deadlines with efficiency.
Owner
MaidsGift
05.2015 - 03.2019
- Founded and scaled a cleaning service serving residential/commercial clients across Guilford County
- Recruited, trained, and managed a team of 12 cleaners, ensuring consistent service quality and professionalism.
- Developed customized cleaning packages and pricing models to meet diverse client needs.
- Implemented scheduling software to streamline operations and reduce missed appointments by 35%.
- Built a loyal client base through word-of-mouth, online reviews, and targeted marketing campaigns.
- Maintained compliance with health and safety regulations, including proper handling of cleaning chemicals.
- Managed budgeting, payroll, inventory, and vendor relationships to ensure profitability and efficiency.
Compliance Agency Licensing Specialist
Key Risk
07.2015 - 12.2018
- Acted as licensing support for all agents, both internal and external via telephone / email.
- Initiated initial and additional appointments, appointment renewals,terminations, follow up on appointments, termination rejections; update systems, pay invoices.
- Understand use of agent data base, such as SIRCON, NIPR, PDB.
- Ensured agency compliance by maintaining and following up for documentation such as contracts, agency and producer license and errors and omissions policies.
- Received and reviewed state insurance department announcements of agents' renewals and reconciles with company agent listing.
- Utilized systems and state specific websites to process transactions and to stay abreast of changes and revisions in insurance industry.
- Submitted and received requests for background investigation on agents and determines if contracts submitted are allowed based on company guidelines.
- Implemented new processing system method with all renewals or terminations
- Performed research on agent data problems and commission errors related to licensing and provided resolutions to resolve any issues.
Customer Relations Manager
VG Home Solutions
01.2014 - 05.2017
- Lead a team of four customer service representatives.
Assessment of individual and family needs, developed a plan of care for each new client, arranges or provide home safety evaluations. - Prioritized and managed multiple tasks requiring extensive timely follow up and completion of all projects.
- Facilitated inter-departmental communication to effectively provide customer support.
- Investigated and resolved customer inquiries and complaints in an empathetic and timely manner.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Monitored client accounts and identified possible issues.
- Devised metrics to measure the company's success in delivering world class customer service.
Benefits Verification Specialist
(Seasonal Contract) Talent Bridge/Amerisource Berg
11.2013 - 01.2014
- Contacted insurance payers on behalf of physicians' offices to verify patients Medical and Pharmacy eligibility and benefits coverage
specific to the drug “Orencia”, - Completed data entry and /or appropriate forms,
- Verified prior authorizations research and insurance reimbursement processing to ensure patient coverage for yearly enrollment.
Member Service Representative
Aetna
05.2008 - 11.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adjudicate medical/pharmacy claims.
- Part of the escalation team that responded to supervisor issues to ensure timely response to all employee inquiries and complaints
to guarantee quick, equitable, and courteous resolution. - Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Complied with all federal programs such as HIPAA, COBRA, and FMLA,
- Assisted in various research requests, including timely responses to audit inquiries, assisted in developing and preparing reports, letters, and spreadsheets
- Consistently exceeded required response time by 69% with optimal call control and proper use of internal knowledge bases.
- Initiated first level Appeals
Education
Some College (No Degree) - Business Management
Strayer University
Greensboro, NCSkills
- Compliance/Policy Enforcement
- Effective problem-solving skills
- Management/Leadership
- Client support
- Efficient and Detail-Oriented
- Excellent verbal and written communication skills
- Talent Acquisition
- Ability to work independently and collaboratively in a team environment
- Ability to thrive in fast-paced environments
- Proficient in Microsoft Office
- Experience with SalesForce
- Strong negotiation abilities
- Screening & Interviewing
- Strategic business development
- Client relationship management
- Sales experience
- Effective multi-tasking
Timeline
Employment Specialist
Express Employment Professionals
07.2024 - Current
Inside Sales Representative
Yelp
01.2023 - 05.2024
Application Reviewer
National Board Of Certified Counselors
03.2019 - 07.2022
Compliance Agency Licensing Specialist
Key Risk
07.2015 - 12.2018
Owner
MaidsGift
05.2015 - 03.2019
Customer Relations Manager
VG Home Solutions
01.2014 - 05.2017
Benefits Verification Specialist
(Seasonal Contract) Talent Bridge/Amerisource Berg
11.2013 - 01.2014
Member Service Representative
Aetna
05.2008 - 11.2013
Some College (No Degree) - Business Management
Strayer University
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